The Avaya Predictive Dialing System (PDS) is a suite of hardware and software that enable proactive, opportunistic management of customer relationships within the contact center. This solution delivers best-in-class efficiency and effectiveness to today's call center, as it optimally manages calls to and from customers. Whether a calling mission requires inbound, outbound or blended solutions, the Avaya Predictive Dialing System provides unparalleled technology to meet the demands of every customer's business.

Enhanced Call Progress Analysis
The Avaya Predictive Dialing System voice detection maximizes live-voice connects to agents which eliminates up to 97.6% of busy signals, answering machines, voice mail, unanswered calls, pagers, faxes, modems, and operator intercepts. PDS filters out nonproductive call attempts up to 25% more accurately than other predictive dialing systems.

Agent Blending
As inbound volume increases, our sophisticated call-blending applications smoothly transfers available calls to the blended inbound or outbound team as needed. Choose from two blending strategies: blending based on either overflow or on predictive analysis of inbound call trends. Sporadic inbound overloads and agent idle time are minimized, while contact center productivity is maximized.