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- Avaya Aura updates simplify midmarket, enterprise collaboration - TechTarget
Avaya Aura updates simplify midmarket, enterprise collaborationTechTargetAvaya is now making it easy for enterprises and midmarket customers to integrate collaboration and communication applications into their business applications. The newly announced Avaya Aura Collaboration Environment, a software platform for ...Avaya unveils the next breakthrough in the transformation of business ...ITWeball 2 news articles »
- Avaya and Raytheon to Install First Avaya IP Phones Aboard U.S. Navy Ships - Marketwired (press release)
GovConWireAvaya and Raytheon to Install First Avaya IP Phones Aboard U.S. Navy ShipsMarketwired (press release)Today Avaya Government Solutions announced that the first Avaya IP phones have been approved for use on U.S. Navy San Antonio-Class amphibious warships. The phones will be installed aboard the John P. Murtha (LPD-26) and the Portland (LPD-27) ...US Navy to use Avaya UC application serversTelecompaper (subscription)Avaya, Raytheon Authorized for Navy Ship IP Phone ProjectGovConWireU.S. Navy to Use Avaya "Ruggedized" Unified Communication Application ServersHispanicBusiness.comall 10 news articles »
- PhoneTech Headsets Selected for Membership in Avaya DevConnect Program - WebWire (press release)
PhoneTech Headsets Selected for Membership in Avaya DevConnect ProgramWebWire (press release)PhoneTech Headsets, a provider of high-end headsets, today announced it has been selected by Avaya, a global provider of business collaboration and communication software and services, for membership as a Technology Partner in the Avaya ...and more »
- Exclusive: With IPO elusive, Avaya explored sale to Oracle this year - sources - Reuters
Times of IndiaExclusive: With IPO elusive, Avaya explored sale to Oracle this year - sourcesReutersSAN FRANCISCO/NEW YORK (Reuters) - Avaya Inc's private equity owners explored selling the telecommunications equipment company earlier this year, instead of taking it public, and had talks with Oracle Corp, three people familiar with the matter said ...Avaya Owners Silver Lake and TPG Had Talks With Oracle in Early 2013 About ...NASDAQOracle Corporation (ORCL): Oracle reportedly held buyout talks with AvayaSeeking Alphaall 5 news articles »
- Navy Opts for Avaya Rugged Communications Systems on Ships - GovConWire
Navy Opts for Avaya Rugged Communications Systems on ShipsGovConWireThe U.S. Navy has selected Avaya Government Solutions' rugged versions of communication application systems for installation on three ships. Two San Antonio-class vessels and the USS Gerald R. Ford aircraft carrier will have Avaya's Meeting Exchange, ...
Telecom Industry news
- Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software
Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million […]
- Allworx Introduces PowerFlex
Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability […]
- Cbeyond?s Executives to Address COMPTEL PLUS Fall 2013 Convention & EXPO
Cbeyond Inc. (Nasdaq:CBEY), the technology ally to small and mid-sized businesses (SMBs), today announced that Brett Burgett, Cbeyond’s vice president, network engineering and planning, will speak at the COMPTEL PLUS Fall 2013 Convention & EXPO taking place Monday, September 23, through Thursday, September 26, at the Gaylord Palms in Orlando, […]
- World?s Most Modern Satellite Communications Network Complete
Globalstar, Inc. (OTCBB:GSAT) announced today that all second generation satellites are now in full commercial service, completing the world’s most modern satellite communications network. With all satellites in service, Globalstar has re-emerged as the leader in mobile satellite communications. “As the first in the mobile satellite communications industry to establish […]
- Cbeyond Achieves Cisco Master Service Provider Certification
Cbeyond, Inc. (Nasdaq:CBEY), the technology ally for small and mid-sized businesses (SMBs), announced today that it has achieved the Cisco(R) Master Service Provider Certification for cloud and managed services. This certification recognizes Cbeyond as having the capabilities to sell and deliver cloud and managed services to help accelerate time to […]
If you're looking for a brand-new phone system, one does need to make sure that you study the different options on the market and also get professional advise and phone system quotes from multiple different dealers. Please make sure to use our local Avaya dealer quote tool below to obtain prices from several different providers in your local local market.
Deciding on a Avayabusiness phone system can be quite a difficult chore. Whether you're a small business just entering the marketplace, or a large business upgrading your business phone system to meet growing needs, the choices have never been wider and the options have never been more impressive.
How you will start buying and integrating a phone system into your organization will depend mostly on what type of capabilities and services it provides, and also how you will plan to use it. What type of internet connectivity does your business phone system have to have? What type of infrastructure do you have in place already, plus can you use it in the new system?
Answering some of these questions is generally very important to getting the most from the system. To help you find those answers, here's some food for thought...
You really have to be prepared for anything, to run a successful company. It's comical that even with a top of the line phone service, you need to understand that it is going to be driven by a power network that largely runs on a power grid designed for the requirements of the previous century. Fortunately many current PBX telephone systems come complete with their own integrated battery systems, a UPS (uninterruptible power supply) to avoid this from leaving your business dead in the water, should the power go out. Even in the event of a blackout, the backbone of your business will remain functional, taking calls as usual.
A unique option in the market is the "Hosted PBX." Rather than installing a machine to service your business, a hosted PBX is a run remotely, usually leased on a monthly or yearly basis. Often times, this can drive down your costs, and allow for a quick roll out, with little or no equipment needed at your places of business. Calls can easily be routed to other numbers as well, such as cells and home phones. The advantages do come at a price though, with much of your system being tied up remotely, which can become a nightmare should you later switch to a local system. Transferring everything from menus to voicemail to extensions to the new system can become difficult.
No one can predict the future, or determine how their business will change and expand in the coming years. One thing is certain though, communications will forever be the core of any successful business. As you can see, the technology and flexibility of today's business phone systems is astounding. The PBX forms the nervous system, the core of all your business dealings. Without choosing a powerful and business phone system though, that nervous system is left lacking, and your business crippled. Power and expandability are critical in finding the PBX that's the right fit for you.
To find a Avaya phone system dealer or partner in the local area, scroll up and fill out the form above to have the top Avaya deakers fight for your business.
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. If you are searching for an authorized local Cisco, Lucent, Avaya dealer, or certified ShoreTel dealer, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.
Avaya highlightAvaya is one of the leading players in the area of IP telephone systems and related software to make communications easier.
Avaya continues to combine hardware like the 2400 Series Digital Telephone,4600 Series IP Telephones,SG203/SG208 Security Gateways,2400 Series Digital Telephone,4600 Series IP Telephones,6400 Series Digital Telephones,M770 ATM Switch and more with their software products like Avaya One-X,Callmaster,Avaya Meeting Exchange and Call Master to create one communication suite.
Some of the more popular Avaya products searched by our visitors include 2400 Series Digital Telephone, G150 Media Gateway, PARTNER Telephones, Meeting Exchange - Enterprise Edition, Proactive Contact, Message Networking, SG203/SG208 Security Gateways
Avaya FAQWhy do I need SIP in my Contact Center?
When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They re able to instantaneously see who is available to help whether that expert is some other agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.
Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!
From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
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