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National directory of business telephone systems and data network dealers and technicians - Avaya

If you are searching for local Avaya partner / dealers, Avaya technician, Avaya equipment etc, you have come to the right place. Using our directory you can easily find the right Avaya dealers, partners, technicians or specialists nearest you.


Avaya Dealers Search Engine
 
Avaya
 (VoIP/Telephony Equipment and Service)
Find Avaya dealers, VoIP phones, network servers and advanced features.
  
Avaya
 (Telephone Systems)
Find Avaya IP PBX phone systems dealers and partners. Avaya is the manufacturer of the popular Avaya Merlin Magix, which can grow to over 200 phones.

 
   

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  2. Choose the Avaya options on the next page
  3. Select the Specific Avaya Services you are looking for or add more vendors
  4. Enter your contact details and your preferred contact method
  5. The top ranked Avaya partner, technician, specialists and/or dealers receive your request so that they can get hold of you, evaluate your situation, and compete for your business. You will not get spam and will only be contacted by the ones you requested.


Avaya highlight


Avaya is one of most successful IP Telephony companies.

Avaya continues to combine hardware like the Avaya the 2400 Series Digital Telephone,5400 Series Digital Telephones,C360 Converged Stackable Switch,4400 Series Digital Telephones,6200 and 2500 Series Analog Telephones,M770 ATM Switch and more with their software products like Avaya One-X,Callmaster,IP Office,Unified Messaging and Call Master to create one communication suite.

Latest Ayaya updates: 2400 Series Digital Telephone, S8710 Media Server, INTUITY AUDIX LX Multimedia Messaging Server, IP Softphone for Windows Mobile 5, one-X Mobile Edition, S8400 Media Server, Service Provider Contact Center On Demand, Application Enablement Services, Operational Analyst, Enterprise Survivable Server (ESS)

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents get the tools they need to answer the tough calls. They re able to instantly see who is free to help whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.

Avaya Communication Manager API

Communication Manager API (CMAPI) Release 2.1 continues to improve the reliability and scalability of the platform infrastructure. It provides a number of new enhancements including: Exposure of XML API enables the utilization of alternate languages for client applications.Shared phone control for DCP and IP stations (shared control of IP requires Communication Manager 2.1) greatly expands the scope of potential applications.Exposure of the Media Stack API (available through a separate media stack jar library) which provides media handling for applications that must handle their own media stream.Enhanced sample applications for expeditious learning and programming using CMAPI speeds development cycle.

Use the form above to find a Avaya Communication Manager API dealer near you

Legal Disclaimer The Avaya partners shown to you in our search results are sorted by client feedback, geographic proximity to your location and other factors. PBX-installers.com is not related with Avaya directly.