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- Telesphere selected as one of the Top Companies to Work for in Arizona
For the second year in a row, CareerBuilder and Republic Media announced today that Telesphere has earned a spot on the CareerBuilder Top Companies to Work for in Arizona list. Telesphere is the nation?s leading provider of fully hosted VoIP and unified cloud communications services for businesses. Top Companies were evaluated and selected based on […]
- Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software
Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being […]
- Allworx Introduces PowerFlex
Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows […]
- Cbeyond?s Executives to Address COMPTEL PLUS Fall 2013 Convention & EXPO
Cbeyond Inc. (Nasdaq:CBEY), the technology ally to small and mid-sized businesses (SMBs), today announced that Brett Burgett, Cbeyond’s vice president, network engineering and planning, will speak at the COMPTEL PLUS Fall 2013 Convention & EXPO taking place Monday, September 23, through Thursday, September 26, at the Gaylord Palms in Orlando, Florida. On Tuesday, September 24 […]
- World?s Most Modern Satellite Communications Network Complete
Globalstar, Inc. (OTCBB:GSAT) announced today that all second generation satellites are now in full commercial service, completing the world’s most modern satellite communications network. With all satellites in service, Globalstar has re-emerged as the leader in mobile satellite communications. “As the first in the mobile satellite communications industry to establish a new and modern network, […]
Our on-line Avaya quote request tool is truly very simple. You as a buyer are in control, simply answer the different questions below to get matched up with Avaya phone system vendors that can meet your requirements. Having several phone system pricing proposals in hand, it will be much easier for you to make a decision.
Have you ever wondered how huge businesses manage to take care of so many calls? From small-scale businesses through large businesses, the backbone of a business telephone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old switchboard systems, to the vast, feature rich business telephone systems of today - it's more than just a means of communication - the PBX is how things get done. Let's have a look at what it takes to incorporate the effectiveness of one of those into your day-to-day work-flow.
In a large business environment, it's essential that you look at expandability and capabilities for the future. Getting locked in to a minimal capability business telephone setup which will not scale together with your growing requirements. Why don't we have a look at a couple of things you should take into account.
You truly must be prepared for nearly anything, to operate a successful organization. It is a bit odd to be looking at really advanced business telephone systems, and realize that it is going to be driven by a power network that largely runs on a power grid engineered to the requirements of the last century. And worse, a modern computerized system can be brought to its knees by a power outage. Fortunately many modern day PBX telephone systems come complete with their own built-in battery systems, a UPS (uninterruptible power supply) to prevent this from ending your communications. Even in the event of a blackout, your clients and employees will still be able to count on communications going unimpeded, and the hub of your communications will be left unscathed.
Cisco Systems have the reputation for being one of the leaders in networking for years now. Having been known as one of the "four horsemen of the internet," for their powerful and stable routing devices, the same power and quality transfers over noticeably into their PBX systems.
Their "Unity" line of products are a popular choice, for delivering expandability and flexibility at many business sizes. Another popular choice are their SPA-400 and SPA-9000 which can work in conjunction to provide precisely the kind of performance demanded by small businesses, at an affordable price point.
Making sure your business's telephone system is up to snuff is a crucial factor in ensuring your business's ability to communicate and survive. Delving into the multitude of features provided by modern telephony systems is exciting and can bring huge rewards in terms of increasing your business's capabilities, productivity, and overall ability to communicate, whether it be with customers, or inter-office communications.
To find a Avaya telephone system dealer or partner in the local area, scroll up and fill out the form above to have the top Avaya deakers fight for your business.
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. If you are searching for an authorized local Cisco, Lucent, Avaya dealer, or qualified Toshiba installer, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.
Avaya highlightAvaya is one of the biggest companies with the focus on IP Telephone Systems and related software to make communications easier.
Avaya continues to combine hardware like the 2400 Series Digital Telephone,Octel 200/300 Message Servers,6400 Series Digital Telephones,5600 Series IP Telephones and more with their software products like Avaya One-X,ScanSoft SpeechAttendant,Phone Application Suite and Call Master to create one communication suite.
Recent Avaya product searches: 2400 Series Digital Telephone, Network Extenders, Voice Portal, Event Processor, one-X Quick Edition, G700 Media Gateway, G860 Media Gateway, G650 Media Gateways, Meeting Exchange - Enterprise Edition, Interaction Center
Avaya FAQWhy do I need SIP in my Contact Center?
When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They re able to instantly see who is free to help whether that expert is some other agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.
Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!
From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
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