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- Powernet Newly Certified by the WBENC as a Women Owned Company
Powernet is pleased to announce it has earned national certification from the Women?s Business Enterprise National Council (WBENC), as a women-owned business. Founded in 1997,WBENC, is a national 501(c)(3) non-profit and the largest third-party certifier of women-owned businesses. Providing a national standard, in-depth review of the company and on site inspection is a rigorous process … Continue reading Powernet Newly Certified by the WBENC as a Women Owned Company →
- VoIP Shortage Expected due to Political Campaigns
Wholesale SIP carrier SipTrunks.org is predicting a shortage of VoIP paths and therefor has opened pre-registration for political campaign. In order to provide campaign teams and political robocall providers with enough capacity, the wholesale VoIP company decided to start working on a first come, first served basis. “Even though many people don’t like to receive … Continue reading VoIP Shortage Expected due to Political Campaigns →
- Telesphere selected as one of the Top Companies to Work for in Arizona
For the second year in a row, CareerBuilder and Republic Media announced today that Telesphere has earned a spot on the CareerBuilder Top Companies to Work for in Arizona list. Telesphere is the nation?s leading provider of fully hosted VoIP and unified cloud communications services for businesses. Top Companies were evaluated and selected based on … Continue reading Telesphere selected as one of the Top Companies to Work for in Arizona →
- Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software
Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being … Continue reading Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software →
- Allworx Introduces PowerFlex
Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows … Continue reading Allworx Introduces PowerFlex →
Our online Avaya quote request tool is actually very simple. You as a purchaser are in control, simply answer the different questions below to be matched up with Avaya telephone system vendors that can meet your requirements. With several telephone system pricing quotes in hand, it becomes much easier for you to make a decision.
In a world of ever changing technology and advancing sales and marketing communications requirements, it's important for your business to keep on top. Communication is the vital to profit, and the most basic link in communication is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. These advanced systems are the foundation of it all.
Step one you'll need to take would be to enumerate the phone system needs of your organization. With the large array of alternatives out there, you dont want to get blindsided by unexpected requirements in the coming years, after your PBX has been running for several years. The business environment is constantly on the move, you'll need a business phone system that will also match any future needs you could place on it.
Employee salaries are the price of doing business. However, paying someone just to answer phones, or taking time away from an otherwise skilled employee to perform this menial task is really a waste of funds. The same tasks performed by receptionist on the phone can be taken care of by many of the business phone systems these days, and usually can do it better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to brows through a touchtone activated menu, reach specific extensions or access information recordings. Maybe someday we'll even have a phone system that will brew a pot of coffee...
More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, especially when blended with modern technology. For example, sending text messages to cell phones automated for instant and informative personal, departmental, or company-wide alerts and notices. Recordings or messages can be delivered as well, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.
Not all the systems on the market are proprietary. Many commercial options are powered by an open source PBX package. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.
However, if you go this route, you'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. With the full features of the suit, also comes a sometimes difficult and time consuming process of installing it.
No one can predict the future, or determine how their business will change and expand in the coming years. However, your choice of business phone system will be one of the crucial factors in shaping those coming years of expansion. As you can see, the technology and flexibility of today's business phone systems is astounding. The PBX forms the nervous system, the core of all your business dealings. Without choosing a powerful and business phone system though, that nervous system is left lacking, and your business crippled. Whatever your choice, the benefits brought by some of these new features will undoubtedly bring a serious boost to your productivity and capabilities.
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. If you are searching for an authorized local Cisco, Lucent, Avaya dealer, or Galaxy consultant, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.
Avaya highlightAvaya is one of most successful IP Telephony companies.
Avaya continues to combine hardware as the Avaya the 2400 Series Digital Telephone,302D Attendant Console,6200 Series Analog Telephones,302D Attendant Console,G150/G250/G350/G650/G700 Media Gateway and more with their software products like Avaya One-X,Phone Application Suite and Call Master to create one communication suite.
Latest Ayaya updates: 2400 Series Digital Telephone, IP Office, Network Extenders, Interactive Response, Extension to Cellular, Meeting Exchange for IBM Lotus Sametime, X330 WAN MultiService WAN Access Router Module, VPNremote for 4600 Series Telephones
Avaya FAQWhy do I need SIP in my Contact Center?
When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They re able to instantly see who is available to help whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.
Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!
From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
Small Business Phone Method Features You'll need Today, smaller businesses need to take away the extra work avoiding further hesitate in attaining tasks. With this type of adaptation, the interruptions from function unrelated efforts are easily averted but time is lost as well as rate with productivity will definitely decrease. With all the assistance of present day modern technology and with hi-tech features offered by service providers these days, the effectiveness of a company can now be obtained easily. Current support with basic services just like voice messaging, fax messaging, telephone forwarding, function related counts and documents needed to be delivered to business partners as well as colleagues are executed in a shorter time. With all the efficiency of this kind of support and the benefits that you are obtaining from it, your current business generates even more profit as well as employees are going to have more time if taking a crack. Voice over Internet Protocol, or VOIP employs an internet connection to receive produce and way calls. The benefit of VOIP over the traditional PABX is it can be considered anywhere because it's available online. A number of telephone PABX systems also comes with VOIP at the same time way too. VOIP may be a inexpensive alternative (nevertheless, there may be additional fees associated just like licence expenses for telephone) but it also may well provide your enterprise with other benefits like the ability to move your current phone number while you move business. You can even create your office volumes for different claims and then answer them all derived from one of call core in a different state. Evaluate the type of phone process that the supplier intends to put up for your firm. Most companies these days prefer the VoIP phone process due to its tempo and comfort of integrating with many other technologies. An additional benefit is that it incorporates a low preliminary capital outlay and is all to easy to maintain. In case your provider may offer this sort of system as well as meet your expectations as well as budget, than the should be your first option. There are many phone service providers that include cost-effective solutions. Signifying, you get efficient service for the affordable price tag. Telecommunications are now as hi-tech as ever, particularly when it comes to business phone support. Whether you do have a small, medium or big business, you not simply save money in addition, you gain much better returns. One of the numerous ways to keep a good business going is to purchase a reliable modest business phone service plan. Considering the technological innovation today, there's a large organize of communicating services. With plenty business phone services coming, conference message or calls would be the most effective answer to several organizations issues today. With seminar calls you are able to organize a celebration anywhere in the world as well as discuss business challenges easily. That increases the fee of work flow and helps companies and business game enthusiasts save both money and time with business meetings. Furthermore, employees as well as colleagues will be able to continue their particular work once the meeting, and not having to waste treasured money and time. Program Initiated Protocol trunking also referred to as an Sip trunks trunk is often a voice/data delivery process that allows business as well as enterprise degree establishments to obtain feature wealthy phone service while eliminating quite a few traditional fees that before plagued many organizations. By reducing fees on business phone expert services, a business could see improved Motorola roi on their We.T. into their first two quarters.
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