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- Telesphere selected as one of the Top Companies to Work for in Arizona
For the second year in a row, CareerBuilder and Republic Media announced today that Telesphere has earned a spot on the CareerBuilder Top Companies to Work for in Arizona list. Telesphere is the nation?s leading provider of fully hosted VoIP and unified cloud communications services for businesses. Top Companies were evaluated and selected based on […]
- Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software
Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being […]
- Allworx Introduces PowerFlex
Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows […]
- Cbeyond?s Executives to Address COMPTEL PLUS Fall 2013 Convention & EXPO
Cbeyond Inc. (Nasdaq:CBEY), the technology ally to small and mid-sized businesses (SMBs), today announced that Brett Burgett, Cbeyond’s vice president, network engineering and planning, will speak at the COMPTEL PLUS Fall 2013 Convention & EXPO taking place Monday, September 23, through Thursday, September 26, at the Gaylord Palms in Orlando, Florida. On Tuesday, September 24 […]
- World?s Most Modern Satellite Communications Network Complete
Globalstar, Inc. (OTCBB:GSAT) announced today that all second generation satellites are now in full commercial service, completing the world’s most modern satellite communications network. With all satellites in service, Globalstar has re-emerged as the leader in mobile satellite communications. “As the first in the mobile satellite communications industry to establish a new and modern network, […]
Buyers are in control with our local Avaya specialist search. Easy access to the best dealers and Avaya telephone system companies near your area, review their telephone system pricing quote and chose the PBX dealer who has the best offer and track record. Complete the form below and reverse the table by having Avaya distributors compete for your business!
Communications are one of the things most defining modern society. People are usually interconnected and being involved in those connections is crucial to keeping vital in today's economy. As a business, your phone system, or "PBX," is the key to keeping communications flowing, making sure personnel and potential customers alike are able exchange information. But what options are there in this ever-changing market?
There's a whole lot of available options, if you're considering business phone systems. Deciding your specific requirements and choosing the best product which matches them can be overwhelming. With the vast variety of options available to choose from, you dont want to get blindsided by unexpected requirements in the future, after your system is installed in your business. The market place transforms very quickly, you'll need a business phone system that'll also match any future needs you will put on it.
Power outages happen regularly. It's a little ironic to be looking at leading edge business phone systems, and realise that it's going to be driven by a power supply from a power grid engineered to the requirements of the previous century. And worse, a modern computerized system can be brought to its knees by a power outage. Fortunately many modern day PBX telephone systems come complete with their own integrated UPS (uninterruptible power supply) to avoid this from leaving your business dead in the water, should the power fails. Even in the event of a blackout, your clients and employees will still be able to count on communications going unimpeded, and the backbone of your business will remain functional, taking calls as usual.
A unique option in the market is the "Hosted PBX." Rather than running the system yourself, a hosted PBX is a run remotely, usually leased on a monthly or yearly basis. Often times, this can drive down your costs, and allow for a quick roll out, with little or no equipment needed at your places of business. Calls can easily be routed to other numbers as well, such as cells and home phones. The advantages do come at a price though, with much of your system being tied up remotely, which can become a nightmare should you later switch to a local system. Transferring everything from menus to voicemail to extensions to the new system can become difficult.
"Can you hear me now?" isn't something you want your customers or employees to have to utter. Making sure you're able to keep in touch around the office, and with the outside world is a very real and serious demand of modern business. Your selection of a business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, such as email and text messaging. Hopefully this article has helped you determine what you really need.
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Avaya highlightAvaya is one of the leading players with the focus on IP telephone systems and related software to make communications easier.
Avaya continues to combine hardware like the 2400 Series Digital Telephone,4600 Series IP Telephones,302D Attendant Console,SG203/SG208 Security Gateways and more with their software products like Avaya One-X,Phone Application Suite and Call Master to create one communication suite.
Avaya has several popular products like: 2400 Series Digital Telephone, Voice Portal, 9630 IP Telephone, AP-8 Access Point, DEFINITY Servers, Phone Application Suite, 9640 IP Telephone, IP Office, 6400 Series Digital Telephones, Multi-Tech MultiVOIP Media Gateway, INTUITY AUDIX Multimedia Messaging Server
Avaya FAQWhy do I need SIP in my Contact Center?
When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents get the tools they need to answer the tough calls. They re able to instantly see who is available to help whether that expert is some other agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.
Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!
From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
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