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Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows […]
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Cbeyond Inc. (Nasdaq:CBEY), the technology ally to small and mid-sized businesses (SMBs), today announced that Brett Burgett, Cbeyond’s vice president, network engineering and planning, will speak at the COMPTEL PLUS Fall 2013 Convention & EXPO taking place Monday, September 23, through Thursday, September 26, at the Gaylord Palms in Orlando, Florida. On Tuesday, September 24 […]
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Ever thought about how huge businesses manage to take care of so many calls? From internal communications between employees, to collaboration with remote branches, to incoming calls from clients or customers, the backbone of a business telephone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old switchboard systems, to the vast, feature rich business telephone systems of today - it's more than just a means of communication - the PBX is how things get done. Let's have a look at what it takes to incorporate the power of one of them into your day-to-day work-flow.
It is not like selecting your long-distance provider or cellular phone. In those marketplaces, the options are limited and it is mostly one size fits all.
But a PBX is surely an entirely different decision. Companies have numerous different needs and specific needs with regards to communications. Features can make or break your office telephone system, determining your ability to grow with future needs and business expansion, your means to leverage the strength of the internet in your communications network (with technology like Voice over ip,) and your capacity to remain bulletproof and protected from services failures, with things like power supply backup UPS systems as well as remote administrative functionality. To give you an idea of how essential these features could be, think about exactly how your enterprise is impacted by this.
You might need to see if you have space for the unit you're considering. The central core of a business phone system can vary in size from tiny units stashed on a shelf through huge ones demanding their own closet. A dazzling array of features is no small comfort if you fail to account for the amount of space the unit will take up, especially if space is a consideration.
You'll also need to take into consideration what your current infrastructure is, in regard to telephony. Many business phone systems will take special proprietary setups, extended networking, or wholly gutting your existing phone system to make way for the new. Some can use a standard telephone system, or even your basic computer network - though you may also end up sacrificing features for flexibility and convenience. Many times, the proprietary setups use their special connectors and wiring to deliver more data and extra features.
Not all the systems on the market are proprietary. Many commercial options are powered by an open source PBX package. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside telephone system (including everything from standard telephone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.
However, if you go this route, you'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. With the full features of the suit, also comes a sometimes difficult process of installing it.
No one can say for certain how their business will grow over the coming years. One thing is certain though, communications will forever be the core of any successful business. As you can see, the technology and flexibility of today's business phone systems is astounding. The PBX forms the nervous system, the core of all your business dealings. Without choosing a powerful and business telephone system though, that nervous system is left lacking, and your business crippled. Whatever your choice, the benefits brought by some of these new features will undoubtedly bring a serious boost to your productivity and capabilities.
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Avaya highlightAvaya is one of most successful IP Telephony companies.
Avaya, Inc. continues to combine hardware like the 2400 Series Digital Telephone,4600 Series IP Telephones,Octel 200/300 Message Servers,G150/G250/G350/G650/G700 Media Gateway,4400 Series Digital Telephones,C360 Converged Stackable Switch,4600 Series IP Telephones and more with their software products like Avaya One-X,Verint Call Recording and Quality Monitoring and Call Master to create one communication suite.
Avaya has several popular products like: 2400 Series Digital Telephone, 9650 IP Telephone, Verint Call Recording and Quality Monitoring, IA770 INTUITY AUDIX Messaging Application, Meeting Exchange Express Edition, Avaya Web Conferencing
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
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