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- Telesphere selected as one of the Top Companies to Work for in Arizona
For the second year in a row, CareerBuilder and Republic Media announced today that Telesphere has earned a spot on the CareerBuilder Top Companies to Work for in Arizona list. Telesphere is the nation?s leading provider of fully hosted VoIP and unified cloud communications services for businesses. Top Companies were evaluated and selected based on […]
- Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software
Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being […]
- Allworx Introduces PowerFlex
Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows […]
- Cbeyond?s Executives to Address COMPTEL PLUS Fall 2013 Convention & EXPO
Cbeyond Inc. (Nasdaq:CBEY), the technology ally to small and mid-sized businesses (SMBs), today announced that Brett Burgett, Cbeyond’s vice president, network engineering and planning, will speak at the COMPTEL PLUS Fall 2013 Convention & EXPO taking place Monday, September 23, through Thursday, September 26, at the Gaylord Palms in Orlando, Florida. On Tuesday, September 24 […]
- World?s Most Modern Satellite Communications Network Complete
Globalstar, Inc. (OTCBB:GSAT) announced today that all second generation satellites are now in full commercial service, completing the world’s most modern satellite communications network. With all satellites in service, Globalstar has re-emerged as the leader in mobile satellite communications. “As the first in the mobile satellite communications industry to establish a new and modern network, […]
Everyone who is wanting to buy an up-to-date business phone system, you do need to make sure that you examine the different options available as well as get expert advise and business phone system prices from several different dealers. Be sure to use our local Avaya dealer quote tool below to get pricing from several different companies in your local local market.
From internal communications between employees, to collaboration with remote branches, to incoming calls from clients or customers, the backbone of a business telephone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old switchboard systems, to the modern computer controlled business telephone systems of today - it's more than just a means of communication - the PBX is how your business stays relevant in a fast paced business world. Let's have a look at what it takes to bring this technology into your company, or upgrade its current system.
In a business, it's essential that you look at expandability and functionality for future years. Getting locked in to a small PBX system which could stagnate after some time might possibly leave you in the situation of needing to invest more down the road, upgrading an existing system - or even that is precisely the point you're at now. Why don't we examine a few things you must give consideration to.
Probably the most in demand main features to appear in business telephone systems over the last several years is the integration of voice over IP, or VoIP technology. The addition of VoIP allows calls to be transmitted over a computer network, which is beneficial in a PBX on many levels. On the local level, this allows you to use your computer network to manage and route calls, requiring little or no extra infrastructure. At wider scales, you can leverage the same technology to transfer calls between your offices or employees around the world. You can even link to existing SIP technology, allowing you to place all your business's calls through inexpensive, reliable internet means.
Cisco Systems are one of the most trusted names in business PBX systems, delivering high quality and flexibility, to their networking expertise. With a focus on security and stability, they are a popular choice among many businesses, large and small.
The Cisco "Unity" line of products are a popular choice, for delivering expandability and flexibility at many business sizes, and for meeting a wide variety of needs. Another popular choice are their SPA-400 and SPA-9000 which can work in conjunction to provide precisely the kind of performance demanded by small businesses, at an affordable price point.
Modernizing your current system, or installing your first, it doesn't matter. Upgrading your business phone system to harness the power of the current offerings is a no-brainer. Delving into the multitude of features provided by today's PBX systems is exciting and can bring huge rewards in terms of increasing your business's capabilities, productivity, and overall ability to communicate, whether it be with customers, or inter-office communications.
To find a Avaya telephone system dealer or partner in the local area, scroll up and fill out the form above to have the top Avaya deakers fight for your business.
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Avaya highlightAvaya is one of most successful IP Telephony companies.
Avaya, Inc. continues to combine hardware as the Avaya the 2400 Series Digital Telephone,5400 Series Digital Telephones,900 MHz Wireless Telephone and more with their software products like Avaya One-X,IP Office,Verint Call Recording and Quality Monitoring,ScanSoft SpeechAttendant and Call Master to create one communication suite.
Some of the more popular Avaya products searched by our visitors include 2400 Series Digital Telephone, IP Wireless Telephone Solutions, 6400 Series Digital Telephones, 9640 IP Telephone, IP Office, Call Management System, X330 WAN MultiService WAN Access Router Module
Avaya FAQWhy do I need SIP in my Contact Center?
When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents get the tools they need to answer the tough calls. They re able to instantaneously see who is available to help whether that expert is some other agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.
Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!
From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
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