Avaya partners, certified dealers, vendors and installers in Connecticut

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National directory of business telephone systems and data network dealers and technicians - Avaya

If you are searching for local Avaya partner / dealers, Avaya technician, Avaya equipment etc, you have come to the right place. Using our directory you can easily find the right Avaya dealers, partners, technicians or specialists nearest you.


Avaya Dealers Search Engine
 
Avaya
 (VoIP/Telephony Equipment and Service)
Find Avaya dealers, VoIP phones, network servers and advanced features.
  
Avaya
 (Telephone Systems)
Find Avaya IP PBX phone systems dealers and partners. Avaya is the manufacturer of the popular Avaya Merlin Magix, which can grow to over 200 phones.

 
 
 

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Avaya highlight


Avaya is one of the major players in the market VoIP phone systems and related software to make communications easier.

Avaya continues to combine hardware like the Avaya the 2400 Series Digital Telephone,Octel 200/300 Message Servers,6400 Series Digital Telephones,M770 ATM Switch,302D Attendant Console,5400 Series Digital Telephones and more with their software products like Avaya One-X,Unified Messaging,IP Office,ScanSoft SpeechAttendant and Call Master to create one communication suite.

Latest Ayaya updates: 2400 Series Digital Telephone, G650 Media Gateways, AP-8 Access Point, Integrated Management (All Offers), Meeting Exchange for IBM Lotus Sametime, X330 WAN MultiService WAN Access Router Module, Voice Portal, Network Extenders, Communication Manager

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They’re able to instantly see who is available to help – whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it’s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions – knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience – it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You’ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.

Avaya NICE Call Recording and Quality Monitoring

NICE Insight from Interactions™ solutions deliver a comprehensive set of business intelligence and decision support tools for contact centers, enterprises, financial institutions and other organizations. In addition to the digital recording, capture and storage of customer interactions, they provide enhanced quality monitoring and sophisticated interaction analytics that allow management to better understand and strengthen customer relationships.

NICE Perform offers a solution that lets decision makers understand customer intent and market dynamics, identify current and future trends, and enhance corporate governance throughout the enterprise.NICE Perform offers organizations a powerful tool for improving customer retention and solving many other business issues. The system’s ability to analyze all aspects of interactions means that it can effectively flag calls from customers "at risk," help in analyzing campaigns effectiveness, identify inefficiencies in the Contact Center operation and much more. NICE Perform lets the organization take proactive measures to improve the overall performance.

Use the form above to find a Avaya NICE Call Recording and Quality Monitoring dealer near you

Legal Disclaimer The Avaya equipment vendors that you can find on this site are sorted by customer feedback, geographic proximity to your location and other factors. PBX-installers.com is not associated with Avaya directly.