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  • Powernet Newly Certified by the WBENC as a Women Owned Company
    Powernet is pleased to announce it has earned national certification from the Women?s Business Enterprise National Council (WBENC), as a women-owned business. Founded in 1997,WBENC, is a national 501(c)(3) non-profit and the largest third-party certifier of women-owned businesses. Providing a national standard, in-depth review of the company and on site inspection is a rigorous process … Continue reading Powernet Newly Certified by the WBENC as a Women Owned Company →
  • VoIP Shortage Expected due to Political Campaigns
    Wholesale SIP carrier SipTrunks.org is predicting a shortage of VoIP paths and therefor has opened pre-registration for political campaign. In order to provide campaign teams and political robocall providers with enough capacity, the wholesale VoIP company decided to start working on a first come, first served basis. “Even though many people don’t like to receive … Continue reading VoIP Shortage Expected due to Political Campaigns →
  • Telesphere selected as one of the Top Companies to Work for in Arizona
    For the second year in a row, CareerBuilder and Republic Media announced today that Telesphere has earned a spot on the CareerBuilder Top Companies to Work for in Arizona list. Telesphere is the nation?s leading provider of fully hosted VoIP and unified cloud communications services for businesses. Top Companies were evaluated and selected based on … Continue reading Telesphere selected as one of the Top Companies to Work for in Arizona →
  • Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software
    Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being … Continue reading Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software →
  • Allworx Introduces PowerFlex
    Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows … Continue reading Allworx Introduces PowerFlex →

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Our on-line Avaya quote request tool is actually quite simple. You as a purchaser are in control, just answer the different questions below to be matched up with Avaya telephone system dealers that can meet your requirements. With several telephone system pricing quotes in hand, it will be a lot easier for you to make a decision.

It may make your head swim, researching the wide array of solutions with today's enterprise telephone systems. No matter if you are a small business just getting into the marketplace, or a large business upgrading to a new and feature rich Avaya PBX, the market has really expanded to meet today's demand for constant communication and collaboration.

The way you go about shopping for and integrating a PBX in to your organization will depend largely on what type of features and services it provides, and also how you will plan to host it. How much expansion would you expect to see, and how long should the system continue to serve you? Would you benefit more from having it at your office, or having a 3rd party host it? What kind of infrastructure do you have in place already, and can you use it within the new system?

Answering a few of these questions can be crucial to getting the most from the system. Let's consider one example of a key feature option that might add a great deal to your business's telephone system, and way too often overlooked.

Hiring an operator or receptionist is often times unnecessary, or just unfeasible if you have too many incoming calls. The same tasks performed by receptionist on the phone can be overseen by many of the business phone systems these days, both cheaper, and better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to brows through a touchtone activated menu, reach specific extensions or access information recordings. Now if only they had a PBX that will brew a pot of coffee...

More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, with tasks like sending text messages to cell phones automated for instant and informative personal, departmental, or company-wide alerts and notices. Voicemail from important numbers can be forwarded instantly, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.

Among the most popular and powerful PBX systems on the market, are those delivered by Avaya and Nortel. They lead the market for a number of years, and their product lines range from small business targeted (though feature rich) low end systems, up through devices designed for huge business networks, systems capable of handling thousands of phones, calls, and messages at once.

They are known for high quality VoIP integration, even in their offerings for all sizes of business, from small to large. Among their most popularofferings are the popular CS-1000 Meridian system, and the higher end CS1500 and CS2100 systems.

"Can you hear me now?" isn't something you want your customers or employees to have to utter. Making sure you're able to keep in touch around the office, and with the outside world is a very real and serious demand of modern business. Your selection of a business telephone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, such as email and text messaging. Hopefully this article has helped you determine what you really need.

To find a Avaya telephone system dealer or partner in the DC area, scroll up and fill out the form above to have the top Avaya deakers fight for your business.


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. If you are searching for an authorized DC Cisco, Lucent, Avaya dealer, or local Dash Dba Telecom installer, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.

Most popular and highest ranked brands: Asterisk dealers,Avaya dealers & partners,Alcatel-Lucent dealers,Mitel,Cisco,Nortel dealer.

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Avaya is one of the biggest companies in the field of IP Telephone Systems and related software to make communications easier.

Avaya continues to combine hardware as the 2400 Series Digital Telephone,2400 Series Digital Telephone,4600 Series IP Telephones,5400 Series Digital Telephones,900 MHz Wireless Telephone and more with their software products like Avaya One-X,ScanSoft SpeechAttendant,Verint Call Recording and Quality Monitoring,IP Office and Call Master to create one communication suite.

Latest Ayaya updates: 2400 Series Digital Telephone, IP Office, Service Provider Contact Center On Demand, 6400 Series Digital Telephones, Witness Workforce Optimization, DEFINITY Servers, Extension to Cellular, X330 WAN MultiService WAN Access Router Module

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They re able to instantly see who is free to help whether that expert is some other agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.

Small Business Phones Technology advances Revolutionizes Small Business Phone Programs It ought to be as well kept in mind a few years in past times, small call phone services currently have evolved as well as advanced a services technically. The truth is, today it is digitally planned and put in by almost all of the telecom companies around the globe. It's inexpensive compared to different telephone expertise, especially those which might be now simply being utilized by key organizations. A compact business telephone support can still be great for the users simply because of its tested and proven customer functions along with specialized attributes. Nonetheless, considering that superior call services carry on being to be high priced, small businesses will want to settle while using the small business call service. It truly is most important to get the necessary knowledge in choosing as well as running contracting out providers. For that reason, communication derived from one of office to a new with the use of business call is very beneficial as it links important cell phone calls to colleagues, business associates as well as clients within rural areas or through the part of the country. This type of support will turn out to be very much beneficial for business. It is very crucial to possess a business phone service which runs as well as operates how you want it to settle down ! business needs as well as communication concerns will be very very well attended to. Satisfaction guaranteed. There are far more than a number of services that you can purchase that provide business phone support. Choosing the right one for your business means considering the many factors that may affect the commercial needs of the company. Significant businesses may have different needs than small companies, while business office bound business requires a different established than outbound service building contractors. The many variables can make purchasing a business phone system demanding. However, if someone makes a list designed for consideration, building the right choice will become clear to you. There are various pros and cons to purchasing business telephone guarantees - and the solution to get one for a corporation is dependent on a variety of factors - spending budget, cost of repair and restoration, replacement of elements, etc. The most effective things about buying a business phone system is that you enable your current workers to become much more successful from the convenience your office. Simple to operate a business which only is focused on working on line, you will find that having a phone will allow for much more work to always be completed conveniently. Here are some of the methods this startup can grow your productivity: Regular business phone systems will be contracted on the major commercial companies for instance AT&T, Verizon, as well as Quest. A lot of these established brands have created reputations in the industry for dealing well with people and corporations. They are just right to handle the one of a kind challenges which face the workplace environment and provides services with cellular so that you can landlines. On top of that, these substantial companies can supply Internet services having broadband Digital subscriber line and the options you need for that age of digital camera information. Charges vary, generally falling in to two categories: little business with anyone to twenty workforce or channel business with twenty to ten 1,000 employees. And also whenever you use a number of tree branches the requirement for which communication equipment also bolsters. This really is why it's happening why men and women are choosing modern-day and sophisticated organization telephone techniques which might be at the moment readily available.

Legal Disclaimer The Avaya partners that you can find on this internet site are ordered by customer feedback, geographical proximity to your location and other factors. PBX-installers.com is not affiliated with Avaya directly.