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- Powernet Newly Certified by the WBENC as a Women Owned Company
Powernet is pleased to announce it has earned national certification from the Women?s Business Enterprise National Council (WBENC), as a women-owned business. Founded in 1997,WBENC, is a national 501(c)(3) non-profit and the largest third-party certifier of women-owned businesses. Providing a national standard, in-depth review of the company and on site inspection is a rigorous process … Continue reading Powernet Newly Certified by the WBENC as a Women Owned Company →
- VoIP Shortage Expected due to Political Campaigns
Wholesale SIP carrier SipTrunks.org is predicting a shortage of VoIP paths and therefor has opened pre-registration for political campaign. In order to provide campaign teams and political robocall providers with enough capacity, the wholesale VoIP company decided to start working on a first come, first served basis. “Even though many people don’t like to receive … Continue reading VoIP Shortage Expected due to Political Campaigns →
- Telesphere selected as one of the Top Companies to Work for in Arizona
For the second year in a row, CareerBuilder and Republic Media announced today that Telesphere has earned a spot on the CareerBuilder Top Companies to Work for in Arizona list. Telesphere is the nation?s leading provider of fully hosted VoIP and unified cloud communications services for businesses. Top Companies were evaluated and selected based on … Continue reading Telesphere selected as one of the Top Companies to Work for in Arizona →
- Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software
Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being … Continue reading Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software →
- Allworx Introduces PowerFlex
Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows … Continue reading Allworx Introduces PowerFlex →
Our on-line Avaya quote request tool is really straightforward. You as a purchaser are in control, just answer the different questions below to be matched up with Avaya telephone system vendors which can meet your requirements. Having a few telephone system pricing quotes in hand, it's going to be incredibly easier for you to make a decision.
Ever wondered how huge businesses manage to deal with so many calls? From internal communications between employees, to collaboration with remote branches, to incoming calls from clients or customers, the backbone of a business phone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old plug-in, manually operated switchboard systems, to the modern computer controlled business phone systems of today - it's more than just a means of communication - the PBX is how things get done. Let's have a look at what it takes to integrate the effectiveness of one of them into your everyday workflow.
The first step you'll need to take would be to enumerate the telephone system requirements of your organization. With the sea of services in the marketplace, you dont want to get blindsided by unexpected needs going forward, after your PBX has been working for several years. The market transforms very quickly, you need a business phone system which will also match any longer term demands you may put on it.
Hiring an operator or receptionist is often times unnecessary, or just unfeasible if you have too many incoming calls. You'll be glad to know that most of the same features can be overseen by many of the business phone systems these days, both cheaper, and better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing your users to navigate a (potentially huge) menu system, reach specific extensions or access information recordings. Maybe someday we'll even have a phone system that will brew a pot of coffee...
More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, especially when blended with modern technology. For example, sending text messages to cell phones automated for informative personal, departmental, or company-wide alerts and notices. Recordings or messages can be delivered as well, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails.
Not all the systems on the market are proprietary. Many commercial options are powered by an open source PBX package. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.
Of course this doesn't come without downsides. You'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. With the full features of the suit, also comes a sometimes difficult process of installing it.
The sheer power delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. After reviewing some of these potential offerings, no doubt you can see how wide reaching these benefits can be. The considerations mentioned here should help you determine the best system for your growing business.
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Avaya highlightAvaya is one of most successful IP Telephony companies.
Avaya, Inc. continues to combine hardware like the 2400 Series Digital Telephone,4600 Series IP Telephones,900 MHz Wireless Telephone,6200 and 2500 Series Analog Telephones,4600 Series IP Telephones,C360 Converged Stackable Switch and more with their software products like Avaya One-X,IP Office and Call Master to create one communication suite.
Recent Avaya product searches: 2400 Series Digital Telephone, G250 Media Gateway, Proactive Contact, Unified Communication Center, 6400 Series Digital Telephones, IP Office SoftConsole, Computer Telephony, Speakerphones, one-X Deskphone Edition
Avaya FAQWhy do I need SIP in my Contact Center?
When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents get the tools they need to answer the tough calls. They re able to instantaneously see who is available to help whether that expert is some other agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.
Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!
From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
MOTO Business Phones as well as a Computer Are the Only Necessities for Enlargement Call forwarding may be in particular useful in the event, for example, in paying a lot of time from your office and often will need to be capable to access your working environment "on the road." VoIP usually gives you the ability to stay linked no matter where that you are, anywhere in the world. Some small-scale business phone services are being offered by different providers using added characteristics. Obviously, small-scale business firms will really make money from this kind of support. It can be a important necessity pertaining to business companies, research its less costly cost, getting a small business phone support for your business is not that hard to reach. Who knows possibly just by having a small business phone service is what you are actually missing. This feature has assured that there is excellent communication that is certainly vital pertaining to business which is tremendously on the move. Virtually any business that needs to have skills has to illustrate good expertise in conveyance associated with detailed information seeing that that is the answer to good trades. Time economizing and taking note of detail in real time is what the business phone system signifies in a big way certainly not withstanding. It ought to taken into account that this level of visibility as a result of the device will be happening more often and this will gradually lead to superior growth of the business. The small business phone support has always been the primary type of telecommunication service with the small business managers, although huge businesses have got upgraded for you to more advanced technological know-how today. The majority of businesses unique a PBX or even key structured phone system. The desire to own a zealous private side for communicating exchange had been a need of which business owners deemed part of the common business functions. The normal PBX was pricey, rigid, wired and was missing integration with other technologies. But small business managers were saddled with traditional TDM structured small business phone support as huge enterprises migrate to IP structured switches or even PBX systems. Massive businesses normally have the resources to adopt advantage of new technologies. Once you've purchased your new smaller business phone system, exactly how much is it going to set you back to operate on a regular basis? The initial out the door cost may be absolutely nothing compared to the long lasting cost of buying the system over the longer term. Support and maintenance needs to be discussed and purchased whenever you can to minimize added costs pertaining to hardware disappointment and wanted changes somewhere. This is particularly crucial if you deficiency an internal The item department. You will want your employees focused on your business and not on IT help support. There are a substantial number of business phone firms around plus it may not be very easy to select a person 'at first glance'. The standard phone program might deliver the results just fine at your home, but for almost all businesses, choosing a VoIP network is actually a wiser judgement. Short pertaining to Voice-over IP, VoIP technology means that we can send and receive phone calling over your office's very fast internet connection -- you no doubt know, that issue you're already paying for. In addition, VoIP service permits free in-network calling, affordable telephone long distance, and a many types of other features.
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