Because of the communications demands these days, it's important for your business to stay on top. Communication is the key to profit, and the most important portion of that is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. In the world of telephony, these advanced systems are the foundation of it all. It can be difficult to determine what sort of PBX you need, though.

There's a whole lot of options available, when it comes to business phone systems. Determining your specific needs and finding a product which fits them can be daunting. With the sea of services in the market, a good choice here can help avoid upgrades later, after your system is entrenched in your business. The market changes fast, you want a PBX that can expand and grow with your needs.

You might need to see if you have space for the unit you're considering. A business PBX can vary in size from tiny to huge. A dazzling array of features is no small comfort if you fail to account for the amount of space the unit will take up, especially if you have a small office.

You'll also need to take into consideration what your current infrastructure is, in regard to telephony. Many powerful PBX systems take special proprietary connections and wiring, extended networking, and more. Some can use a standard phone system, or even your basic computer network - though you may also end up sacrificing features for flexibility and convenience. Many times, the proprietary setups use their special connectors and wiring to deliver more data and extra features.

If you'd prefer not fit a PBX into your business's physical location, there are hosting options available. Rather than installing a machine to service your business, a hosted PBX is a standard business phone system, hosted and managed by a provider. The advantage is largely that you can take a hands off approach to the system, and have little investment in equipment. Calls can easily be routed to other numbers as well, such as cells and home phones. The flexibility and low equipment investment can make this an attractive option, or one to consider while you weight the benefits of more powerful installations at your place of business.

We've come a long way since the days of the early telephone and switchboard. The sheer power delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. But each business has unique needs and demands, and there is really no one size fits all solution. The considerations mentioned here should help you determine what will really benefit you in a business phone system.

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Avaya highlight

Avaya, Inc. is one of the biggest companies with the focus on IP Telephone Systems and software for communication.

Avaya, Inc. continues to combine hardware like the Avaya the 2400 Series Digital Telephone,2400 Series Digital Telephone,302D Attendant Console,900 MHz Wireless Telephone,302D Attendant Console,C360 Converged Stackable Switch,4600 Series IP Telephones and more with their software products like Avaya One-X,Unified Messaging,Verint Call Recording and Quality Monitoring and Call Master to create one communication suite.

Avaya has several popular products like: 2400 Series Digital Telephone, Meeting Exchange - Service Provider Edition, ScanSoft SpeechAttendant, Predictive Dialing System, Operational Analyst, SG203/SG208 Security Gateways, G650 Media Gateways, IP Office SoftConsole, Business Advocate, Communication Manager API

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents get the tools they need to answer the tough calls. They re able to immediately see who is available to help whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.