Avaya partners, certified dealers, vendors and installers in Indiana

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National directory of business telephone systems and data network dealers and technicians - Avaya

If you are searching for local Avaya partner / dealers, Avaya technician, Avaya equipment etc, you have come to the right place. Using our directory you can easily find the right Avaya dealers, partners, technicians or specialists nearest you.


Avaya Dealers Search Engine
 
Avaya
 (VoIP/Telephony Equipment and Service)
Find Avaya dealers, VoIP phones, network servers and advanced features.
  
Avaya
 (Telephone Systems)
Find Avaya IP PBX phone systems dealers and partners. Avaya is the manufacturer of the popular Avaya Merlin Magix, which can grow to over 200 phones.

 
 
 

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Avaya highlight


Avaya is one of most successful IP Telephony companies.

Avaya, Inc. continues to combine hardware as the Avaya the 2400 Series Digital Telephone,6200 and 2500 Series Analog Telephones,2400 Series Digital Telephone,9610 IP Telephone,302D Attendant Console,5400 Series Digital Telephones and more with their software products like Avaya One-X,IP Office,Verint Call Recording and Quality Monitoring,Avaya Meeting Exchange and Call Master to create one communication suite.

Some of the more popular Avaya products searched by our visitors include 2400 Series Digital Telephone, Converged Network Analyzer, G250 Media Gateway, G350 Media Gateways, INTUITY™ AUDIX® Multimedia Messaging Server, G860 Media Gateway, Meeting Exchange for IBM Lotus Sametime,, 9650 IP Telephone, Callmaster® (IV, V, VI)

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They’re able to instantly see who is available to help – whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it’s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions – knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience – it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You’ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.

Avaya G860 Media Gateway

The G860 Media Gateway is the first Avaya gateway to support DS3 trunking and is optimized to support IP Telephony for large contact centers and campus environments. It provides a cost-effective solution for those organizations that require multiple DS1 interfaces and wish to consolidate the network hardware required to support high-density trunking. Like other Avaya Media Gateways, it part of an Avaya Communication Manager-based IP Communications network.

This is the initial release of the G860. The G860 supports T3 trunk interfaces to the PSTN and can support up to 5000 voice channels. The G860 is relatively small (5 U or 8.75" high) compared to alternative high capacity Avaya Media Gateways and features Module Redundancy. This includes control boards, power supply boards, voice processing modules, fans.The G860 Media Gateway communicates with Avaya Communication Manager telephony software via SIP trunking and can support many Avaya call center capabilities.

Use the form above to find a Avaya G860 Media Gateway dealer near you

Legal Disclaimer The Avaya partners that you can find on this site are sorted by customer feedback, geographic proximity to your location and other factors. PBX-installers.com is not associated with Avaya directly.