Because of the communications demands these days, it's important for your business to stay on top. Communication is the key to productivity, and the most basic link in communication is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. In the world of telephony, these powerful and technologically advanced devices are the foundation of it all.
It's not like deciding on your long distance carrier or cell phone. In those markets, the options are limited and it's mostly one size fits all.
As with all else, the business world moves at a different pace. Features can make or break your PBX system, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. With your business phone system playing such a vital role, let's take a look at a thing or two that you might need to keep in mind.
Employee salaries are the price of doing business. However, paying someone just to answer phones, or taking time away from an otherwise skilled employee to perform this menial task is really a waste of funds. You'll be glad to know that most of the same features can be overseen by many of the business phone systems these days, both cheaper, and better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing your users to brows through a touchtone activated menu, reach specific extensions or access information recordings. Maybe someday we'll even have a PBX that will brew a pot of coffee...
Having your phone system perform automated tasks can save you time and money. Auto-dialing provides a means for the system to place calls (and more) all on it's own. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, with tasks like sending text messages to cell phones automated for instant and informative personal, departmental, or company-wide alerts and notices. Recordings or messages can be delivered as well, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.
Cisco Systems are one of the most trusted names in business PBX systems, delivering high quality and flexibility, along with a long history of networking expertise. With a focus on security and stability, they are a popular choice among many businesses, large and small.
The Cisco "Unity" line of products are a popular choice, for delivering expandability at many business sizes, and for meeting a wide variety of needs. Another popular choice are their SPA-400 and SPA-9000 which can work in conjunction to provide a wide range of features on a small business budget.
Making sure your business's telephone system is up to snuff is a crucial factor in ensuring your business's ability to communicate and survive. Delving into the features provided by modern telephony systems is exciting and can bring huge rewards in terms of increasing your business's capabilities, productivity, and overall ability to communicate, whether it be with customers, or inter-office communications.
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If you are searching for an authorized Louisiana Cisco, Lucent, Avaya dealer, or local Creative Integrated Systems support, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.
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Avaya highlight
Avaya, Inc. is one of the major players in the market IP telephone systems and related software to make communications easier.
Avaya, Inc. continues to combine hardware as the 2400 Series Digital Telephone,5400 Series Digital Telephones,G150/G250/G350/G650/G700 Media Gateway,9610 IP Telephone,900 MHz Wireless Telephone and more with their software products like Avaya One-X,Unified Messaging,ScanSoft SpeechAttendant and Call Master to create one communication suite.
Avaya has several popular products like: 2400 Series Digital Telephone, Uninterruptible Power Systems (UPS), Meeting Exchange - Service Provider Edition, Speakerphones, Callmaster (IV, V, VI), IP Office SoftConsole, G250 Media Gateway, Computer Telephony, IP Office
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
Avaya Dialog Designer
Dialog Designer is an open standards-based Integrated Development Environment (IDE) based on the widely accepted Eclipse.org development framework. Dialog Designer provides a drag-and-drop environment for the development and maintenance of speech and touch-tone applications.
Dialog Designer 4.0 delivers the expanded value proposition associated with advanced call control through support of design, integration, and simulation of ccXML applications. With release 4.0, Dialog Designer now supports VoiceXML 2.1 Voice Dialog applications as well as ccXML 1.0 call control applications.In addition, Computer Telephony Integration (CTI) and contact center capabilities are enhanced through advanced scaling and failover features. Simpler application management and phrase management provide greater usability.
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