Avaya partners, certified dealers, vendors and installers in Maryland
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National directory of business telephone systems and data network dealers and technicians - Avaya
If you are searching for local Avaya partner / dealers, Avaya technician, Avaya equipment etc, you have come to the right place. Using our directory you can easily find the right Avaya dealers, partners, technicians or specialists nearest you.
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Avaya Dealers Search Engine |
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- Start your search by entering your zipcode
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- The most qualified Avaya partner, technician, specialists and/or dealers will get your request so that they can contact you, assess your situation, and compete for your business. You will not receive spam and will only be contacted by the ones you requested.
Avaya highlight
Avaya is one of the leading players in the area of IP telephone systems and communication software.
Avaya continues to combine hardware like the Avaya the 2400 Series Digital Telephone,4600 Series IP Telephones,4600 Series IP Telephones,5600 Series IP Telephones and more with their software products like Avaya One-X,ScanSoft SpeechAttendant,Callmaster and Call Master to create one communication suite.
Latest Ayaya updates: 2400 Series Digital Telephone, Callmaster (IV, V, VI), S8300 Media Server, X330 WAN MultiService WAN Access Router Module, Basic Call Management System Reporting Desktop, 5400 Series Digital Telephones, 9610 IP Telephone, INTUITY AUDIX Multimedia Messaging Server, Call Management System, IP Wireless Telephone Solutions, S8710 Media Server
Avaya FAQ
Why do I need SIP in my Contact Center?When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents get the tools they need to answer the tough calls. They re able to immediately see who is available to help whether that expert is some other agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.
Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!
From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
Avaya PARTNER® Telephones
PARTNER telephones have a sleek, modern design and improved tactile feel complete with enhanced buttons and a new handset. There are different PARTNER telephone models to choose from, each available in either black or titanium white color: 6 button display, 18 button display and 34 button display. Additionally, the 48 button Call Assistant (CA48) is also available in black and titanium white. With the addition of a 6 button display phone, the PARTNER telephones are perfect for price-sensitive customers that want to take full advantage of PARTNER's comprehensive feature set. In fact, the entire PARTNER telephone line comes standard with a backlit display! According to a recent study by the Yankee Group, Caller ID subscri
The new PARTNER Telephones have a sleek modern design and improved tactile feel, complete with enhanced buttons and a choice of colors. Unlike competitive products, the entire PARTNER telephone line comes with backlit display as standard which allows all phone users to see who is calling. This feature is seen as a 'must have’ to increase productivity, improve customer service and save valuable time for the business owner.
Use the form above to find a Avaya PARTNER® Telephones dealer near you
Legal Disclaimer The Avaya dealers that you can find on this web site are ranked upon client feedback, geographic proximity to your location and other factors. PBX-installers.com is not affiliated with Avaya directly.
