It could make your head swim, looking over the wide array of options with today's business phone systems. Whether you're just entering the market, or upgrading your business phone system to meet growing needs, the market has really expanded to meet today's demand for constant communication and collaboration.
You should ask yourself some questions: What sort of internet connectivity does your PBX need? Would you benefit more from having it on site, or having a third party host it? Will you need to have your service handle multiple physical locations, and possibly forward calls to other remote locations?
Answering some of these questions can be vital to getting the most out of the system. To help you find those answers, here's some food for thought...
You might need to see if you have space for the unit you're considering. A business PBX can vary in size from tiny to huge. A dazzling array of features is no small comfort if you fail to account for the amount of space the unit will take up, especially if you have a small office.
Not only that, but installation is a sobering topic. Many business phone systems will take special proprietary connections and wiring, extended networking, and more. Some can use a standard phone system, or even your basic computer network - though you may also end up sacrificing features for flexibility and convenience. Many times, the proprietary setups use their special connectors and wiring to deliver more data and extra features.
Not all the systems on the market are proprietary. Many commercial options are powered by an open source PBX package. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.
However, if you go this route, you'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. The software can be difficult to install and configure without experience, requiring a good deal of time to familiarize yourself with it.
"Can you hear me now?" isn't just a concern for your mobile phone. Making sure you're prepared to deal with any communications needs that may crop up is serious demand of modern business. Your selection of a business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, such as email and text messaging. Hopefully some of the topics mentioned here have given you some food for thought, while determining what you really need.
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Avaya highlight
Avaya is one of most successful IP Telephony companies.
Avaya, Inc. continues to combine hardware like the 2400 Series Digital Telephone,Octel 200/300 Message Servers,SG203/SG208 Security Gateways,302D Attendant Console and more with their software products like Avaya One-X,Phone Application Suite,IP Office and Call Master to create one communication suite.
Avaya has several popular products like: 2400 Series Digital Telephone, DEFINITY Servers, Witness Workforce Optimization, Basic Call Management System Reporting Desktop, S8710 Media Server, Callmaster (IV, V, VI), Message Networking, Network Extenders
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
Avaya AP-8 Access Point
Delivers maximum bandwidth and capacity for wireless voice and data traffic to enterprises needing simultaneous 802.11b, 802.11g and 802.11a support.
The AP-8 Wireless Access Point is a full-featured tri-mode access point for the enterprise that needs simultaneous 802.11b, 802.11g and 802.11a support for delivering maximum bandwidth and capacity. The AP-8 is ideal for future-proofing wireless LAN network investments. It supports all WLAN radio standards and is software upgradeable to support QoS and security enhancements as they become available.
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