Avaya partners, certified dealers, vendors and installers in Maryland

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National directory of business telephone systems and data network dealers and technicians - Avaya

If you are searching for local Avaya partner / dealers, Avaya technician, Avaya equipment etc, you have come to the right place. Using our directory you can easily find the right Avaya dealers, partners, technicians or specialists nearest you.


Avaya Dealers Search Engine
 
Avaya
 (VoIP/Telephony Equipment and Service)
Find Avaya dealers, VoIP phones, network servers and advanced features.
  
Avaya
 (Telephone Systems)
Find Avaya IP PBX phone systems dealers and partners. Avaya is the manufacturer of the popular Avaya Merlin Magix, which can grow to over 200 phones.

 
 
 

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Avaya highlight


Avaya, Inc. is one of the largest companies in the market VoIP phone systems and software for communication.

Avaya, Inc. continues to combine hardware like the 2400 Series Digital Telephone,302D Attendant Console,M770 ATM Switch,900 MHz Wireless Telephone,6200 Series Analog Telephones,Octel 200/300 Message Servers and more with their software products like Avaya One-X,Verint Call Recording and Quality Monitoring,ScanSoft SpeechAttendant,IP Office and Call Master to create one communication suite.

Avaya has several popular products like: 2400 Series Digital Telephone, 5400 Series Digital Telephones, 302D Attendant Console, Extension to Cellular, VPNmanager Series, Multi-Tech MultiVOIP Media Gateway, one-X Quick Edition, Network Routing, Speakerphones

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They’re able to instantly see who is available to help – whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it’s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions – knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience – it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You’ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.

Avaya IP Agent

IP Agent is a PC-based softphone application for improving agent productivity in call centers, remote offices and work-at-home agents. It is the only agent desktop application capable of providing multiple connection modes all from the same application. Connection modes can be VoIP, dual connect (separate paths for voice and data), or Shared Control (use of IP Agent softphone with the agent's Avaya desk phone). In addition, IP Agent's ability to integrate and interoperate with other applications and devices drives productivity improvements. It incorporates enterprise instant messaging (IM) which serves as the first step towards SIP and Presence in the call center. Other capabilities include a screen pop of customer-contextu

IP Agent is a mature, feature-rich agent softphone that supports an unparalleled set of connection modes (whether VoIP, Dual Connect for separate voice and data lines, or Shared Control where IP Agent controls an agent desk phone). IP Agent R7 builds on this legacy with features such as Launch Toolbar which improves agent productivity. R7 also adds tremendous flexibility and control for installation, administration, and configuration, and adds security capabilities as well.

Use the form above to find a Avaya IP Agent dealer near you

Legal Disclaimer The Avaya equipment vendors presented to you in our search results are ranked upon customer feedback, geographic proximity to your location and other factors. PBX-installers.com is not associated with Avaya directly.