Avaya partners, certified dealers, vendors and installers in Maryland

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National directory of business telephone systems and data network dealers and technicians - Avaya

If you are searching for local Avaya partner / dealers, Avaya technician, Avaya equipment etc, you have come to the right place. Using our directory you can easily find the right Avaya dealers, partners, technicians or specialists nearest you.


Avaya Dealers Search Engine
 
Avaya
 (VoIP/Telephony Equipment and Service)
Find Avaya dealers, VoIP phones, network servers and advanced features.
  
Avaya
 (Telephone Systems)
Find Avaya IP PBX phone systems dealers and partners. Avaya is the manufacturer of the popular Avaya Merlin Magix, which can grow to over 200 phones.

 
 
 

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Avaya highlight


Avaya, Inc. is has grown to be one of the largest brands in the market IP telephone systems and software for communication.

Avaya, Inc. continues to combine hardware like the Avaya the 2400 Series Digital Telephone,5600 Series IP Telephones,Octel 200/300 Message Servers,4400 Series Digital Telephones,G150/G250/G350/G650/G700 Media Gateway and more with their software products like Avaya One-X,IP Office,ScanSoft SpeechAttendant and Call Master to create one communication suite.

Recent Avaya product searches: 2400 Series Digital Telephone, one-X Portal, Customer Interaction Express, IP Softphone for Windows Mobile 5, IA770 INTUITY™ AUDIX® Messaging Application, Meeting Exchange - Service Provider Edition

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They’re able to instantly see who is available to help – whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it’s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions – knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience – it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You’ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.

Avaya Witness Workforce Optimization

The first release of the Impact 360™ WFO Package redefines the market landscape for contact center and workforce optimization technology by enabling organizations to deploy the four contact center functions in a pre-packaged solution from a single vendor. The WFO Package consists of three packages that are offered by Avaya and its business partners: Impact 360™ Quality Monitoring (QM) Package 5.4 – includes call recording/quality monitoring and eLearning Impact 360™ Workforce Management (WFM) Package 4.6 – includes workforce management, adherence, and performance management (scorecards) Impact 360™ Compliance Package 7.3 – includes bulk voice recording The WFO Package does not simply bundle the four functions together, but offers an end-to-end solution. The Packages go beyond a product "suite" to offer a true single workforce optimization platform. With this release, Avaya is the first vendor to introduce a pre-packaged WFO offering to the market.

Use the form above to find a Avaya Witness Workforce Optimization dealer near you

Legal Disclaimer The Avaya equipment vendors that you can find on this site are sorted by customer feedback, geographic proximity to your location and other factors. PBX-installers.com is not associated with Avaya directly.