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    Powernet is pleased to announce it has earned national certification from the Women?s Business Enterprise National Council (WBENC), as a women-owned business. Founded in 1997,WBENC, is a national 501(c)(3) non-profit and the largest third-party certifier of women-owned businesses. Providing a national standard, in-depth review of the company and on site inspection is a rigorous process … Continue reading Powernet Newly Certified by the WBENC as a Women Owned Company →
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    For the second year in a row, CareerBuilder and Republic Media announced today that Telesphere has earned a spot on the CareerBuilder Top Companies to Work for in Arizona list. Telesphere is the nation?s leading provider of fully hosted VoIP and unified cloud communications services for businesses. Top Companies were evaluated and selected based on … Continue reading Telesphere selected as one of the Top Companies to Work for in Arizona →
  • Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software
    Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being … Continue reading Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software →
  • Allworx Introduces PowerFlex
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Our on-line Avaya quote request tool is considered to be very simple. You as a purchaser are in control, simply answer the different questions below to get matched up with Avaya business phone system dealers that can meet your requirements. With a few business phone system pricing quotes in hand, it will be a lot less difficult for you to make a decision.

It could make your head swim, evaluating the wide array of solutions with today's enterprise phone systems. Whether you are a small business just getting into the marketplace, or a large business upgrading your business phone system to meet growing needs, the choices have never been wider and the options have never been more impressive.

It is not like selecting your long-distance service provider or cell phone. In those markets, the options are minimal and it is mainly one size fits all.

Like with all else, the business world moves at a different speed. Features can make or break your office telephone system, determining your ability to grow with long term future requirements and growth, your means to take advantage of the effectiveness of the net in your communications network (with technology such as Voip,) and your capacity to remain bulletproof and immune to services outages, by using products such as battery back up UPS systems and remote management functionality. With your PBX being so important, let's take a look at a thing or two that you might need to consider.

Hiring an operator or receptionist is often times unnecessary, or just unfeasible if you have too many incoming calls. The same tasks performed by receptionist on the phone can be taken care of by many of the business phone systems these days, and usually can do it better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to navigate a (potentially huge) menu system, reach specific extensions or access information recordings. Now if only they had a PBX that will brew a pot of coffee...

Having your phone system perform automated tasks can save you time and money. Auto-dialing provides a means for the system to place calls (and more) all on it's own. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, with tasks like sending text messages to cell phones automated for instant and informative personal, departmental, or company-wide alerts and notices. Recordings or messages can be delivered as well, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails.

Not all the systems on the market are proprietary. Many commercial options are powered by an open source PBX package. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.

However, if you go this route, you'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. The software can be difficult to install and configure without experience, requiring a good deal of time to familiarize yourself with it.

"Can you hear me now?" isn't something you want your customers or employees to have to utter. Making sure you're able to keep in touch around the office, and with the outside world is a very real and serious demand of modern business. Your selection of a business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, such as email and text messaging.

To find a Avaya phone system dealer or partner in the Massachusetts area, scroll up and fill out the form above to have the top Avaya deakers fight for your business.


Recently added Avaya partners coverage areas in Massachusetts:

Agawam city |Attleboro city |Easthampton city |Revere city |Brockton city |Barnstable Town city |Fall River city |Northampton city |Methuen city |Worcester city |Agawam city |Gardner city |Fitchburg city |Gloucester city |Malden city |Lynn city |Lawrence city |Fitchburg city |Watertown city |Lowell city |West Springfield city |Gloucester city |Chicopee city |Marlborough city |Somerville city |Pittsfield city |West Springfield city |Medford city | |Waltham city |Leominster city |











Most Popular search in Massachusetts: Avaya dealers in Boston . If you are searching for an authorized Massachusetts Cisco, Lucent, Avaya dealer, or local Avaya programmer, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.

Most popular and highest ranked brands: Asterisk dealers,Avaya dealers & partners,Alcatel-Lucent dealers,Mitel,Cisco,Nortel dealer.

Avaya highlight

Avaya, Inc. is has grown to be one of the biggest brand names with the focus on IP telephone systems and software for communication.

Avaya, Inc. continues to combine hardware like the 2400 Series Digital Telephone,6200 and 2500 Series Analog Telephones,6400 Series Digital Telephones,5400 Series Digital Telephones,302D Attendant Console,900 MHz Wireless Telephone and more with their software products like Avaya One-X,ScanSoft SpeechAttendant,Unified Messaging and Call Master to create one communication suite.

Avaya has several popular products like: 2400 Series Digital Telephone, S8400 Media Server, Phone Application Suite, Extension to Cellular, Operational Analyst, NICE Call Recording and Quality Monitoring, IP Agent, Communications Process Manager

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They re able to immediately see who is available to help whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.

How To Buy a Simple Minor Business Phone Service Minus high-speed Internet connectivity, you do not be able to get one of the many obtainable hosted VoIP business phone systems until your community has access to it. This is becoming increasingly a non-issue as more areas internationally "get connected," although there still might be areas where you won't be ready to access high-speed Internet entry. Reference web pages - business phone companies that provide an established completely satisfied clientele will not likely hesitate to offer you contact details associated with some of their purchasers by way of a guide (always get these up and check their own past activities through an neutral review); VoIP isn't going to require innovative cables being laid into open innovative lines, hence VoIP is a great choice for a promptly expanding modest business. This means that setting a new phone technique up aren't going to be part of the big list of things you have to concern yourself with when setting up a innovative office. And your company may have plenty of room with the coveted expansion and expansion because it's easy to add innovative lines. Obviously, all the innovative lines is usually added to precisely the same free ext dialing company. Communication is a necessity of all businesses around, in direction of greater ascendancy. Labor will never enter fruition where open communicating is missing. This way, its healthy for the company plus business organization. The emergence associated with business phone services provides cutting edge telecom services correct at your fingertips. As well as only a portion of what they will otherwise value years ago, you no doubt know you got the ideal business phone service for your hand. Irrespective of whether you have a modest, medium-size or large-size business, you not only not spend as much you also attain better profits. Features usually are an important part of a typical VoIP hosted phone technique, and they will assist you to tell a good deal from a ton when you're doing your research for companies. There are a few simple features which every company ought to offer -- achieving calling, message, call testing, and call forwarding, to name a few. After all these basics, think about the needs within your specific business. For instance, a company that has a large amount of global clients might require a plan using free long-distance. Alternatively, the business that provides the vast majority of its customer care to residential callers over your phone would probably prefer VoIP service using hold songs and queued dialing. The huge selection of features will be impressive. This list includes automatic attendants, voice emails, and wedding band groups. A number of companies present you with a Private Side Exchange (PBX) System, which allows about 64 phones to connect however the need for less telephone collections. Other companies also provide "connect anywhere" extensions, to be able to link not just for telephone collections but cellular phones as well. This provides easy overseeing and control between mobile plus in-house office staff. Other phone systems even go as far as giving speech acceptance and call routing to help VOIP lines. Higher features, usually come into play designed for larger businesses. As an example, an unscheduled visit center that will handles prospect calls may possibly need ACD or automatic call distribution features. This usually involves the make use of a toll-free variety were telephone calls come in and are distributed between available agents. This layout is very widespread in call centers for customer care or range activity. Furthermore, for answering services company functionality it's likely that most systems would need to vent with a predictive dialer. A dialer places phone telephone calls without the representative having to dial the phone. The project or plan is set up that has a list of names and quantities so the telephone calls are pre-determined.

Legal Disclaimer The Avaya dealers that you can find on this website are sorted by customer feedback, geographic proximity to your location and other factors. PBX-installers.com is not associated with Avaya directly.