Avaya partners, certified dealers, vendors and installers in Massachusetts

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National directory of business telephone systems and data network dealers and technicians - Avaya

If you are searching for local Avaya partner / dealers, Avaya technician, Avaya equipment etc, you have come to the right place. Using our directory you can easily find the right Avaya dealers, partners, technicians or specialists nearest you.


Avaya Dealers Search Engine
 
Avaya
 (VoIP/Telephony Equipment and Service)
Find Avaya dealers, VoIP phones, network servers and advanced features.
  
Avaya
 (Telephone Systems)
Find Avaya IP PBX phone systems dealers and partners. Avaya is the manufacturer of the popular Avaya Merlin Magix, which can grow to over 200 phones.

 
 
 

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Avaya highlight


Avaya, Inc. is one of the largest companies with the focus on IP Telephone Systems and related software to make communications easier.

Avaya, Inc. continues to combine hardware like the 2400 Series Digital Telephone,900 MHz Wireless Telephone,4600 Series IP Telephones,SG203/SG208 Security Gateways,4400 Series Digital Telephones,5400 Series Digital Telephones,302D Attendant Console and more with their software products like Avaya One-X,IP Office,Unified Messaging and Call Master to create one communication suite.

Recent Avaya product searches: 2400 Series Digital Telephone, AP-8 Access Point, Voice Portal, Active Telephony, Communication Manager, Verint Call Recording and Quality Monitoring

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They’re able to instantly see who is available to help – whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it’s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions – knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience – it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You’ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.

Avaya Communications Process Manager

Communications Process Manager is a software and services solution that enables integration of Intelligent Communications into business applications and processes to reduce human latency and to create competitive advantage. Communications Process Manager is a key part of Avaya Solutions for Communications Enabled Business Processes (Avaya CEBP Solutions), along with Avaya Event Processor capability and Avaya Global Services. These solutions support the loose-coupling of high level composite communication web services, enabling easy integration of multi-channel communications capabilities into an organization's existing business applications and processes.

A key part of Avaya Solutions for Communications Enabled Business Processes (CEBP) - along with Avaya Event Processor and Avaya Global Services - Communications Process Manager executes and orchestrates all of the communication activities required when a business process event requires contact with one or many key individuals. It seamlessly finds the right people and contacts them in real-time through any or all means available (email, SMS, office phone, mobile phone, etc.)

Use the form above to find a Avaya Communications Process Manager dealer near you

Legal Disclaimer The Avaya dealers that you can find on this site are sorted by customer feedback, geographic proximity to your location and other factors. PBX-installers.com is not associated with Avaya directly.