Avaya bags F&S award (CIOL) NEW DELHI, INDIA: Avaya GlobalConnect, business communications solution provider, has won the Frost & Sullivan's 2008 Market Leadership Award for Enterprise IP Telephony and Contact Center Applications (ACD & CTI). The 7th consecutive win recognizes the efforts of the company to help organizations accelerate revenue growth, increase market penetration, optimize operating cost and improve ...
Veramark?s Telecom Expense Management Software Rated ?Avaya Compliant? (Centre Daily Times) Veramark Technologies, Inc. (VERA.OB), a leading Telecom Expense Management (TEM) provider, today announced that its VeraSMART Communications Management Suite is compliant with key internet protocol (IP) telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.
Kevin Kennedy joins Avaya as president and CEO (Channel Business) KEVINÂ Kennedy has joined Avaya as president and chief executive officer. He joins the company from JDS Uniphase Corporation where he was CEO. Kennedy has also served as chief operating officer of Openwave Systems.
Avaya unveils Executive Briefing Centre (Channel Business) AVAYAÂ has revealed a new EMEA Executive Briefing Centre (EBC) at its headquarters in Guildford to provide customers, prospects and partners with a taste of its business communications solutions, from the perspective of the business user.
Industry news
NuVox Launches SIP Trunking Services NuVox announced the availability of SIP (Session Initiation Protocol) Trunking to customers in the Southeast and Midwest. SIP Trunking helps businesses establish more efficient bandwidth along with enhanced voice and data connections to the web, PSTN, and private MPLS data networking services.
?We believe that SIP will eventually become the standard method of delivering voice and [...]
Avaya Awarded the 2008 Product of the Year Award The Consumer Interaction Solutions Magazine has awarded Avaya the 2008 Product of the Year Award.
Avaya’s Proactive Outreach for Financial Services helps financial companies use outbound communications and self service to drive new efficiencies, improve cost-savings and enhance customer experiences.
With this solution, financial companies can enhance their contact center capabilities by using outbound self service to [...]
Cisco launches new partner channel network Cisco has announced the introduction of a new partner sales channel called The Consumer Channel Network. This new channel, available in the United States and Canada, will provide resellers with resources, tools and training for selling the Linksys by Cisco product line of Connected Home Products.
According to Bob Gregerson, Vice President, North American Sales, Cisco’s [...]
Iformata choses Level 3 Level 3 Communications, Inc. today announced that it has expanded its relationship with Iformata, LLC, a telepresence and video conferencing solutions provider.
As Iformata’s primary provider of IP services, Level 3 will deliver that company’s high-bandwidth traffic via Internet protocol virtual private network (IP VPN) across its fully integrated multiprotocol label switching (MPLS) platform.
“We rely on [...]
Cisco Shares Emerging Threats for 2009 Cisco today released a security report that warns that Internet-based attacks are becoming increasingly sophisticated and specialized as profit-driven criminals continue to hone their approach to stealing data from businesses, employees and consumers. In the 2008 edition of the Cisco® Annual Security Report, the company identifies the year’s top security threats and offers recommendations [...]
Turner Broadcasting System choses Polycom Telepresence Polycom announced that Turner Broadcasting System, Inc. (TBS, Inc.), a leader in global media, has deployed Polycom telepresence solutions worldwide to improve collaboration among the global network of TBS, Inc. brands.
Polycom immersive, room and personal telepresence solutions are used across business functions allowing TBS, Inc. employees to work together more effectively and efficiently across distances. [...]
Alcatel-Lucent Shifting Strategy to the Web 2.0 / 3.0 Telecom equipment giant Alcatel-Lucent is making a strategic shift towards web-enabled communications. Their plan is to combine the trusted capabilities of the network environment with the creative communications services of the web (Web 2.0, Web 3.0 and beyond).
This transformation will allow billions of customers to use millions of websites from any device guaranteeing security, quality, [...]
Nortel stock in trouble? Nortal has received notification from the New York Stock Exchange that their stock has fallen below the NYSE standard.
Nortel fails to mee the criteria for NYSE common stock as a result of Nortel’s common shares having an average closing price of less than US$1.00 per share during the consecutive 30 trading days ended December 9, [...]
ShoreWare Call Manager now Citrix ready ShoreTel, Inc., (NASDAQ: SHOR) announced that the company’s ShoreWare Call Manager suite has received Citrix Ready certification from Citrix Systems, Inc. (NASDAQ:CTXS), the global leader in application delivery infrastructure.
Certification signifies that features in the ShoreWare Call Manager Suite run seamlessly in the Citrix XenApp environment, providing knowledge workers and call center agents with industry leading [...]
XO and Digium Interoperability XO Communications (OTCBB: XOHO) and Digium®, the Asterisk® Company, today announced that Digium?s Switchvox® IP PBX has been certified to work with XO?s award-winning Session Initiation Protocol trunking solution, XO SIP. The certification will streamline the adoption of XO SIP by users of the award-winning Switchvox telephony system and offer them a cost-effective and efficient [...]
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Avaya highlight
Avaya is has grown to be one of the largest brands in the market IP Telephone Systems and related software to make communications easier.
Avaya continues to combine hardware like the Avaya the 2400 Series Digital Telephone,C360 Converged Stackable Switch,2400 Series Digital Telephone and more with their software products like Avaya One-X,ScanSoft SpeechAttendant,Avaya Meeting Exchange,Unified Messaging and Call Master to create one communication suite.
Recent Avaya product searches: 2400 Series Digital Telephone,
NICE Call Recording and Quality Monitoring,
Witness Quality,
Modular Messaging,
IA770 INTUITY™ AUDIX® Messaging Application,
Softconsole
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites.
Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface.
SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
Avaya Dialog Designer
Dialog Designer is an open standards-based Integrated Development Environment (IDE) based on the widely accepted Eclipse.org development framework. Dialog Designer provides a drag-and-drop environment for the development and maintenance of speech and touch-tone applications.
Dialog Designer 4.0 delivers the expanded value proposition associated with advanced call control through support of design, integration, and simulation of ccXML applications. With release 4.0, Dialog Designer now supports VoiceXML 2.1 Voice Dialog applications as well as ccXML 1.0 call control applications.In addition, Computer Telephony Integration (CTI) and contact center capabilities are enhanced through advanced scaling and failover features. Simpler application management and phrase management provide greater usability.
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The Avaya Communication Manager is the facilitator of Intelligent Communications and is the next generation of Avaya call processing software. Designed as an open, scalable, and highly reliable telephony solution, Communication Manager effectively scales from under 100 users to as many as 36,000 on a single system and to more than one million users on a single network. Communication Manager is the foundation for building complete enterprise communication networks by supporting Distributed Communications System (DCS) and Q-Signaling (QSIG) protocols over TDM, ATM or IP networks to provide centralized voice mail, attendant operations, and Customer Relationship Management capabilities across multiple sites.
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