Choosing a Avayabusiness phone system can be a daunting chore. Whether you're a small business just entering the market, or a large business upgrading your business phone system to meet growing needs, the choices have never been wider and the options have never been more impressive.

It's not like deciding on your long distance carrier or cell phone. In those markets, the options are limited and it's mostly one size fits all.

But a PBX is an entirely different decision. Businesses have many different needs and specific desires when it comes to communications. Features can make or break your PBX system, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. To give you an idea of just how crucial these features can be, consider how your business is impacted by this:

One of the most overwhelmingly popular features to appear in business phone systems over the last few years is the integration of voice over IP, or VoIP technology. The addition of VoIP allows calls to be transmitted over a computer network, which is beneficial in a PBX on many levels. A huge benefit of this is the ability to use your computer network to manage and route calls, and still link to the normal outside phone system. At wider scales, you can leverage the same technology to transfer calls between your offices or employees around the world. You can even link to existing SIP technology, allowing you to place all your business's calls through inexpensive, reliable internet means.

Not all the systems on the market are proprietary. Many commercial options are powered by an open source PBX package. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.

However, if you go this route, you'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. The software can be difficult to install and configure without experience, requiring a good deal of time to familiarize yourself with it.

"Can you hear me now?" isn't just a concern for your mobile phone. Making sure you're able to keep in touch around the office, and with the outside world is a very real and serious demand of modern business. Choosing a good, well rounded PBX to drive your business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, keeping your business agile and responsive to the market's demands. Hopefully some of the topics mentioned here have given you some food for thought, while determining what you really need.

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Avaya highlight

Avaya is has grown to be one of the largest brands with the focus on IP telephone systems and related software to make communications easier.

Avaya continues to combine hardware like the Avaya the 2400 Series Digital Telephone,M770 ATM Switch,6200 Series Analog Telephones,302D Attendant Console,5400 Series Digital Telephones and more with their software products like Avaya One-X,Avaya Meeting Exchange,Unified Messaging and Call Master to create one communication suite.

Latest Ayaya updates: 2400 Series Digital Telephone, Meeting Exchange Express Edition, G350 Media Gateways, PARTNER Telephones, IP Office, 302D Attendant Console, Contact Center Express, Communication Manager API

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.