Because of the communications demands these days, it's hard to stay current, and in touch with your customers. Communication is the key to profit, and the most important portion of that is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. In the world of telephony, these powerful and technologically advanced devices are what keeps communications open between employees, offices, and the outside world. It can be difficult to determine exactly what sort of PBX you need, though.

It's not like deciding on your long distance carrier or cell phone. In those markets, the options are limited and it's mostly one size fits all.

As with all else, the business world moves at a different pace. Features can make or break your PBX system, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. With your business phone system playing such a vital role, let's take a look at a thing or two that you might need to keep in mind.

Cabinet space and installation requirements are far too often overlooked. The central core of a business phone system can vary in size from tiny units stashed on a shelf through huge ones demanding their own closet. A dazzling array of features is no small comfort if you fail to account for the amount of space the unit will take up, especially if you have a small office.

You'll also need to take into consideration what your current infrastructure is, in regard to telephony. Many powerful PBX systems take special proprietary setups, extended networking, or wholly gutting your existing phone system to make way for the new. Others may be able to use a standard phone system, or even your basic computer network - though you may also end up sacrificing features for flexibility and convenience. Many times, the proprietary setups use their special connectors and wiring to deliver more data and extra features.

A unique option in the market is the "Hosted PBX." Rather than running the system yourself, a hosted PBX is a standard business phone system, hosted and managed by a provider. The advantage is largely that you can take a hands off approach to the system, and have little investment in equipment. Calls can easily be routed to other numbers as well, such as cells and home phones. The flexibility and low equipment investment can make this an attractive option, or one to consider while you weight the benefits of more powerful installations at your place of business.

"Can you hear me now?" isn't something you want your customers or employees to have to utter. Making sure you're able to keep in touch around the office, and with the outside world is a very real and serious demand of modern business. Choosing a good, well rounded PBX to drive your business phone system will ensure that you're capable of seamless integration with other modern technology, such as email and text messaging.

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Avaya highlight

Avaya is one of the leading players with the focus on IP Telephone Systems and related software to make communications easier.

Avaya continues to combine hardware as the Avaya the 2400 Series Digital Telephone,5600 Series IP Telephones,C360 Converged Stackable Switch,6400 Series Digital Telephones and more with their software products like Avaya One-X,Callmaster,Phone Application Suite and Call Master to create one communication suite.

Avaya has several popular products like: 2400 Series Digital Telephone, Witness Quality, DEFINITY Servers, Voice Portal, 900 MHz Wireless Telephone, IP Office Phone Manager Pro, one-X Deskphone Edition, Enterprise Survivable Server (ESS)

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.