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Telecom Industry news

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    For the second year in a row, CareerBuilder and Republic Media announced today that Telesphere has earned a spot on the CareerBuilder Top Companies to Work for in Arizona list. Telesphere is the nation?s leading provider of fully hosted VoIP and unified cloud communications services for businesses. Top Companies were evaluated and selected based on […]
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    Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being […]
  • Allworx Introduces PowerFlex
    Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows […]
  • Cbeyond?s Executives to Address COMPTEL PLUS Fall 2013 Convention & EXPO
    Cbeyond Inc. (Nasdaq:CBEY), the technology ally to small and mid-sized businesses (SMBs), today announced that Brett Burgett, Cbeyond’s vice president, network engineering and planning, will speak at the COMPTEL PLUS Fall 2013 Convention & EXPO taking place Monday, September 23, through Thursday, September 26, at the Gaylord Palms in Orlando, Florida. On Tuesday, September 24 […]
  • World?s Most Modern Satellite Communications Network Complete
    Globalstar, Inc. (OTCBB:GSAT) announced today that all second generation satellites are now in full commercial service, completing the world’s most modern satellite communications network. With all satellites in service, Globalstar has re-emerged as the leader in mobile satellite communications. “As the first in the mobile satellite communications industry to establish a new and modern network, […]

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Our online Avaya quote request tool is actually quite simple. You as a buyer are in control, simply answer the various questions below to be matched up with Avaya business phone system vendors which can meet your requirements. Having a few business phone system pricing proposals in hand, it becomes a lot easier for you to make a decision.

Communications are one of the things most defining modern society. People are usually interconnected and being involved in those connections is crucial to keeping vital in today's economy. Keeping these communications flowing, at the heart of your business is the PBX, making sure employees and customers as well are able exchange information. But what options are there in this ever-changing market?

There's a lot of options available, when dealing with business phone systems. Deciding your particular needs and choosing a system that fits them might be intimidating. With the large range of options on the market, you dont want to get blindsided by unexpected necessities in the long run, after your PBX has been working for a few years. The business environment is constantly on the move, you want a business phone system which will also match any future requirements you might put on it.

Power outages happen regularly. It's somewhat odd to be thinking of really advanced business phone systems, and realize that it's going to be driven by a power network that largely runs on a power grid designed for the needs of the previous century. And worse, a modern computerized system could be brought to its knees by a power outage. Fortunately many modern day PBX telephone systems come complete with their own integrated battery systems, a UPS (uninterruptible power supply) to avoid this from ending your phone calls. Even in the event of a blackout, your clients and employees will still be able to count on communications going unimpeded, and the hub of your communications will remain functional, taking calls as usual.

Not all the systems on the market are proprietary. Many commercial options are powered by an open source PBX package. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.

Rather than run this yourself, you an also opt for devices powered by Asterisk, of which many can be found. This can give you many of the rapid development, security, and plugin benefits of Asterisk, without the chore and hassle of trying to install and manage the software on a computer, yourself.

The sheer power delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. But each business has unique needs and demands, and there is really no one size fits all solution. It's my hope that some of the information above will help you determine the best system for your growing business.

To find a Avaya phone system dealer or partner in the New Jersey area, scroll up and fill out the form above to have the top Avaya deakers fight for your business.


Recently added Avaya partners coverage areas in New Jersey:

Hightstown borough |Bogota borough |Deal borough |Shiloh borough |Rumson borough |Fair Haven borough |Elmwood Park borough |Englewood city |New Providence borough |Prospect Park borough |Milford borough |Millville city |Hackettstown town |Moonachie borough |Mountainside borough |Madison borough |Gloucester City city |Oradell borough |Ridgefield borough |Saddle River borough |Keyport borough |Avalon borough |Middlesex borough |Eatontown borough |South Toms River borough |Spring Lake borough |Northfield city |Caldwell borough |Hi-Nella borough |North Arlington borough |Palmyra borough |











Most Popular search in New Jersey: Avaya dealers in Newark . If you are searching for an authorized New Jersey Cisco, Lucent, Avaya dealer, or certified Access Point vendor, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.

Most popular and highest ranked brands: Asterisk dealers,Avaya dealers & partners,Alcatel-Lucent dealers,Mitel,Cisco,Nortel dealer.

Avaya highlight

Avaya, Inc. is one of the major players in the marketplace IP telephone systems and related software to make communications easier.

Avaya, Inc. continues to combine hardware as the 2400 Series Digital Telephone,4400 Series Digital Telephones,900 MHz Wireless Telephone,302D Attendant Console,Octel 200/300 Message Servers and more with their software products like Avaya One-X,ScanSoft SpeechAttendant and Call Master to create one communication suite.

Recent Avaya product searches: 2400 Series Digital Telephone, 9640 IP Telephone, Application Enablement Services, Octel 250/350 Message Servers, one-X Mobile Edition, VPNmanager Series, PARTNER Telephones, S8500 Media Server

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They re able to instantaneously see who is available to help whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.

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