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  • Allworx Introduces PowerFlex
    Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows […]
  • Cbeyond?s Executives to Address COMPTEL PLUS Fall 2013 Convention & EXPO
    Cbeyond Inc. (Nasdaq:CBEY), the technology ally to small and mid-sized businesses (SMBs), today announced that Brett Burgett, Cbeyond’s vice president, network engineering and planning, will speak at the COMPTEL PLUS Fall 2013 Convention & EXPO taking place Monday, September 23, through Thursday, September 26, at the Gaylord Palms in Orlando, Florida. On Tuesday, September 24 […]
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Our on-line Avaya quote request tool is considered to be very simple. You as a buyer are in control, just answer the different questions below to be matched up with Avaya phone system dealers which can meet your requirements. With a few phone system pricing proposals in hand, it's going to be a lot easier for you to make a decision.

People are constantly interconnected and exchanging valuable, important information. As a business, your telephone system, or "PBX," is the key to keeping communications flowing, making sure employees and customers as well are able to stay in contact with one another. Before diving in though, there are a few things you should consider.

Make sure you think about some questions: What amount growth would you expect to have, and how long should the system continue to meet your companies telecom needs? Will you need to have your system work with multiple physical locations, and possibly forward calls to other remote locations?

Addressing a few of these concerns is generally vital to getting the most out of the system. To assist you find those answers, here's some food for consideration...

Probably the most extremely widely used main features to appear in business telephone systems during the last number of years is the integration of voice over IP, or VoIP technology. A huge benefit of this is the ability to use your existing computer network to manage and route calls, requiring little or no extra infrastructure. At wider scales, you can leverage the same technology to transfer calls between your offices or employees around the world. You can even link to existing SIP technology, allowing you to place all your business's calls through inexpensive, reliable internet means.

Not all the systems on the market are proprietary. Many commercial options are powered by an open source PBX package. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside telephone system (including everything from standard telephone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.

Rather than run this yourself, you an also opt for devices powered by Asterisk, of which many can be found. This can give you many of the rapid development, security, and plugin benefits of Asterisk, without the chore and hassle of trying to install and manage the software on a computer, yourself.

Modernizing your current system, or installing your first, it doesn't matter. Upgrading your business phone system to harness the power of the current offerings is a no-brainer. Delving into the features provided by today's PBX systems is exciting and can bring huge rewards in terms of increasing your business's capabilities, productivity, and overall ability to communicate, whether it be with customers, or inter-office communications.

To find a Avaya telephone system dealer or partner in the New Jersey area, scroll up and fill out the form above to have the top Avaya deakers fight for your business.


Recently added Avaya partners coverage areas in New Jersey:

Absecon city |Morristown town |Roselle borough |Tavistock borough |Rahway city |Elmwood Park borough |Ocean Gate borough |South Plainfield borough |Oradell borough |Summit city |Hopatcong borough |Upper Saddle River borough |Beverly city |Allendale borough |Paulsboro borough |Princeton borough |Kearny town |West New York town |Linden city |West Paterson borough |Fieldsboro borough |Closter borough |Wharton borough |Mountain Lakes borough |Norwood borough |Haddon Heights borough |Paterson city |Margate City city |Elmer borough |Camden city |Branchville borough |











Most Popular search in New Jersey: Avaya dealers in Newark . If you are searching for an authorized New Jersey Cisco, Lucent, Avaya dealer, or authorized Nitsuko America installer, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.

Most popular and highest ranked brands: Asterisk dealers,Avaya dealers & partners,Alcatel-Lucent dealers,Mitel,Cisco,Nortel dealer.

Avaya highlight

Avaya is has grown to be one of the largest brands in the area of IP Telephone Systems and software for communication.

Avaya continues to combine hardware as the Avaya the 2400 Series Digital Telephone,5600 Series IP Telephones,M770 ATM Switch,6200 Series Analog Telephones,5400 Series Digital Telephones and more with their software products like Avaya One-X,Unified Messaging and Call Master to create one communication suite.

Some of the more popular Avaya products searched by our visitors include 2400 Series Digital Telephone, NICE Call Recording and Quality Monitoring, Computer Telephony, Expanded Meet-me Conferencing, Phone Application Suite, Proactive Contact, 4400 Series Digital Telephones, IP Office

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents get the tools they need to answer the tough calls. They re able to immediately see who is free to help whether that expert is some other agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.

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