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  • Cbeyond?s Executives to Address COMPTEL PLUS Fall 2013 Convention & EXPO
    Cbeyond Inc. (Nasdaq:CBEY), the technology ally to small and mid-sized businesses (SMBs), today announced that Brett Burgett, Cbeyond’s vice president, network engineering and planning, will speak at the COMPTEL PLUS Fall 2013 Convention & EXPO taking place Monday, September 23, through Thursday, September 26, at the Gaylord Palms in Orlando, Florida. On Tuesday, September 24 […]
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Our on-line Avaya quote request tool is truly very simple. You as a purchaser are in control, simply answer the different questions below to get matched up with Avaya telephone system vendors which can meet your requirements. With several telephone system pricing proposals in hand, it's going to be a lot less difficult for you to make a decision.

In a world of ever changing technologies and advancing sales and marketing communications needs, it's important for your business to remain on top. Telecommunications is paramount to profit, as well as the most important portion of that is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. These advanced systems are the foundation of it all. It can be difficult to determine exactly what sort of business phone system you need, though.

Make sure you consider some questions: What type of internet connectivity does your PBX require? What type of infrastructure do you have in place currently, and can you utilize it in the new system?

Answering some of these questions can be very important to finding the perfect match for your business, and its PBX. Let's consider an example of a key feature choice that might add a lot to your company's phone system, and way too often neglected.

Cabinet space and installation requirements are far too often overlooked. A business PBX can vary in size from tiny units stashed on a shelf through huge ones demanding their own closet. A dazzling array of features is no small comfort if you fail to account for the amount of space the unit will take up, especially if space is a consideration.

You'll also need to take into consideration what your current infrastructure is, in regard to telephony. Many business phone systems will take special proprietary connections and wiring, extended networking, or wholly gutting your existing phone system to make way for the new. Some can use a standard phone system, or even your basic computer network - though you may also end up sacrificing features for flexibility and convenience. Many times, the proprietary setups use their special connectors and wiring to deliver more data and extra features.

If you'd prefer not fit a PBX into your business's physical location, there are hosting options available. Rather than installing a machine to service your business, a hosted PBX is a standard business phone system, hosted and managed by a provider. The advantage is largely that you can take a hands off approach to the system, and have little investment in equipment. Calls can easily be routed to other numbers as well, such as cells and home phones. The flexibility and low equipment investment can make this an attractive option, or one to consider while you weight the benefits of more powerful installations at your place of business.

We've come a long way since the days of the early telephone and switchboard. The sheer power delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. But each business has unique needs and demands, and there is really no one size fits all solution. It's my hope that some of the information above will help you determine what will really benefit you in a business phone system.

To find a Avaya phone system dealer or partner in the New Jersey area, scroll up and fill out the form above to have the top Avaya deakers fight for your business.


Recently added Avaya partners coverage areas in New Jersey:

Franklin Lakes borough |Woodlynne borough |Wildwood Crest borough |Buena borough |Point Pleasant Beach borough |Haddon Heights borough |Spring Lake borough |Paterson city |Frenchtown borough |Stone Harbor borough |Prospect Park borough |Elizabeth city |Perth Amboy city |Wildwood city |Wrightstown borough |Fieldsboro borough |Bridgeton city |Bay Head borough |Salem city | |Elmwood Park borough |Rahway city |Merchantville borough |Sussex borough |Island Heights borough |Brigantine city |Sea Girt borough |South Amboy city |Glen Rock borough |Lindenwold borough |Long Branch city |











Most Popular search in New Jersey: Avaya dealers in Newark . If you are searching for an authorized New Jersey Cisco, Lucent, Avaya dealer, or authorized Computer Talk Technology technician, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.

Most popular and highest ranked brands: Asterisk dealers,Avaya dealers & partners,Alcatel-Lucent dealers,Mitel,Cisco,Nortel dealer.

Avaya highlight

Avaya is one of the major players in the field of IP telephone systems and communication software.

Avaya continues to combine hardware like the 2400 Series Digital Telephone,900 MHz Wireless Telephone,5600 Series IP Telephones,SG203/SG208 Security Gateways,Octel 200/300 Message Servers and more with their software products like Avaya One-X,Avaya Meeting Exchange and Call Master to create one communication suite.

Latest Ayaya updates: 2400 Series Digital Telephone, IP Softphone for Windows Mobile 5, 900 MHz Wireless Telephone, Octel 250/350 Message Servers, Enterprise Survivable Server (ESS), Communication Manager API, Verint Call Recording and Quality Monitoring, VPNremote for 4600 Series Telephones

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents get the tools they need to answer the tough calls. They re able to immediately see who is free to help whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.

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