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- Telesphere selected as one of the Top Companies to Work for in Arizona
For the second year in a row, CareerBuilder and Republic Media announced today that Telesphere has earned a spot on the CareerBuilder Top Companies to Work for in Arizona list. Telesphere is the nation?s leading provider of fully hosted VoIP and unified cloud communications services for businesses. Top Companies were evaluated and selected based on […]
- Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software
Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being […]
- Allworx Introduces PowerFlex
Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows […]
- Cbeyond?s Executives to Address COMPTEL PLUS Fall 2013 Convention & EXPO
Cbeyond Inc. (Nasdaq:CBEY), the technology ally to small and mid-sized businesses (SMBs), today announced that Brett Burgett, Cbeyond’s vice president, network engineering and planning, will speak at the COMPTEL PLUS Fall 2013 Convention & EXPO taking place Monday, September 23, through Thursday, September 26, at the Gaylord Palms in Orlando, Florida. On Tuesday, September 24 […]
- World?s Most Modern Satellite Communications Network Complete
Globalstar, Inc. (OTCBB:GSAT) announced today that all second generation satellites are now in full commercial service, completing the world’s most modern satellite communications network. With all satellites in service, Globalstar has re-emerged as the leader in mobile satellite communications. “As the first in the mobile satellite communications industry to establish a new and modern network, […]
If you're trying to find a brand-new phone system, you do need to make sure that you research the different options on the market as well as get professional advise and phone system quotes from several different vendors. Be sure to use our New Jersey Avaya dealer quote tool below to get prices from several different companies within your local New Jersey market.
Organizations must constantly maintain contact with their clients, and personnel.People are continuously interconnected and exchanging valuable, important information. As a business, your telephone system, or "PBX," is the key to keeping communications flowing, making sure employees and clients alike are able exchange information. But what options are there in this ever-changing market?
The first task you ought to take is to enumerate the telephone system needs of your company. With the sea of services in the market, a good choice here can certainly help refrain from upgrades down the road, after your PBX has been running for a few years. The industry evolves fast, you need a business telephone system that'll continue to match any future demands you could possibly put on it.
Power failures occur occasionally. It is a bit ironic to be thinking of really advanced business telephone systems, and realise that it is going to be driven by a power network that largely runs on a power grid engineered to the needs of the previous century. The good news is many modern PBX telephone systems come complete with their own integrated UPS (uninterruptible power supply) to avoid this from leaving your business dead in the water, should the power fails. Even in the event of a blackout, the hub of your communications will remain functional, taking calls as usual.
Among the most popular and powerful PBX systems on the market, are those delivered by Avaya and Nortel. Not only have they lead the market for a number of years, and their devices can fit the needs of everything from small business targeted (though feature rich) low end systems, up through enterprise systems capable of handling thousands of phones, calls, and messages at once.
They are known for high quality VoIP integration, even in their entry level systems, as well as the high end systems. Among their offerings are the popular CS-1000 Meridian system, and the higher end CS1500 and CS2100 systems.
Modernizing your current system, or installing your first, it doesn't matter. Upgrading your business phone system to harness the power of the current offerings is a no-brainer. Delving into the multitude of features provided by modern telephony systems a huge edge in today's competitive world.
To find a Avaya telephone system dealer or partner in the New Jersey area, scroll up and fill out the form above to have the top Avaya deakers fight for your business.
Recently added Avaya partners coverage areas in New Jersey:Trenton city |Stanhope borough |Highlands borough |Seaside Heights borough |Phillipsburg town |Carteret borough |Manville borough |Lawnside borough |Somers Point city |Stone Harbor borough |Alpha borough |High Bridge borough |Somerdale borough |Haddon Heights borough |Millville city |West Wildwood borough |Fieldsboro borough |Shiloh borough |Folsom borough |Fanwood borough |Avon-by-the-Sea borough |Wrightstown borough |Peapack and Gladstone borough |Fort Lee borough |Edgewater borough |Garfield city |Harrison town |Pompton Lakes borough |Allentown borough |Woodcliff Lake borough |South Amboy city |
Most Popular search in New Jersey: Avaya dealers in Newark . If you are searching for an authorized New Jersey Cisco, Lucent, Avaya dealer, or Fiberoptics support, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.
Avaya highlightAvaya is one of most successful IP Telephony companies.
Avaya, Inc. continues to combine hardware like the 2400 Series Digital Telephone,302D Attendant Console,SG203/SG208 Security Gateways and more with their software products like Avaya One-X,Callmaster,Verint Call Recording and Quality Monitoring,Avaya Meeting Exchange and Call Master to create one communication suite.
Recent Avaya product searches: 2400 Series Digital Telephone, G350 Media Gateways, VPNmanager Series, AP-7 Access Point, Meeting Exchange for IBM Lotus Sametime, DEFINITY Servers, IG550 Integrated Gateway, Communication Manager, 6200 and 2500 Series Analog Telephones, Verint Call Recording and Quality Monitoring
Avaya FAQWhy do I need SIP in my Contact Center?
When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents get the tools they need to answer the tough calls. They re able to instantly see who is available to help whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.
Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!
From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
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