Choosing a business phone system can be a daunting chore. Whether you're a small business just entering the market, or upgrading your business phone system to meet growing needs, the market has really expanded to meet today's demand for constant communication and collaboration.

It's not like deciding on your long distance carrier or cell phone. In those markets, the options are limited and it's mostly one size fits all.

As with all else, the business world moves at a different pace. Features can make or break your PBX system, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. With your business phone system playing such a vital role, let's take a look at a thing or two that you might need to keep in mind.

Cabinet space and installation requirements are far too often overlooked. The central core of a business phone system can vary in size from that of a small rackmount computer, all the way up through the size of a refrigerator. A dazzling array of features is no small comfort if you fail to account for the amount of space the unit will take up, especially if you have a small office.

Not only that, but installation is a sobering topic. Many business phone systems will take special proprietary connections and wiring, extended networking, and more. Some can use a standard phone system, or even your basic computer network - though you may also end up sacrificing features for flexibility and convenience. Many times, the proprietary setups use their special connectors and wiring to deliver more data and extra features.

A unique option in the market is the "Hosted PBX." Rather than installing a machine to service your business, a hosted PBX is a standard business phone system, hosted and managed by a provider. The advantage is largely that you can take a hands off approach to the system, and have little investment in equipment. Calls can easily be routed to other numbers as well, such as cells and home phones. The flexibility and low equipment investment can make this an attractive option, or one to consider while you weight the benefits of more powerful installations at your place of business.

The sheer power delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. After reviewing some of these potential offerings, no doubt you can see how wide reaching these benefits can be. It's my hope that some of the information above will help you determine what will really benefit you in a business phone system.

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Avaya highlight

Avaya, Inc. is one of the major players in the field of IP telephone systems and communication software.

Avaya, Inc. continues to combine hardware as the Avaya the 2400 Series Digital Telephone,M770 ATM Switch,G150/G250/G350/G650/G700 Media Gateway,900 MHz Wireless Telephone,5400 Series Digital Telephones,9610 IP Telephone and more with their software products like Avaya One-X,Avaya Meeting Exchange,Unified Messaging,Callmaster and Call Master to create one communication suite.

Latest Ayaya updates: 2400 Series Digital Telephone, Dialog Designer, Application Enablement Services, one-X Mobile Edition, Call Center, 5600 Series IP Telephones, 9610 IP Telephone, Expanded Meet-me Conferencing, Contact Center Express, S8300 Media Server

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents get the tools they need to answer the tough calls. They re able to immediately see who is free to help whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.