Because of the communications demands these days, it's important for your business to stay on top. Communication is the key to productivity, and the most basic link in communication is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. In the world of telephony, these advanced systems are the foundation of it all. It can be difficult to determine exactly what sort of PBX you need, though.

It's not like deciding on your long distance carrier or cell phone. In those markets, the options are limited and it's mostly one size fits all.

But a PBX is an entirely different decision. Businesses have many different needs and specific desires when it comes to communications. This is one of those decisions that changes everything, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. With your business phone system playing such a vital role, let's take a look at a thing or two that you might need to keep in mind.

One of the most overwhelmingly popular features to appear in business phone systems over the last few years is the integration of voice over IP, or VoIP technology. The addition of VoIP allows calls to be transmitted over a computer network, which is beneficial in a PBX on many levels. On the local level, this allows you to use your existing computer network to manage and route calls. At wider scales, it can link up with remote locations, allowing you to place all your business's calls through inexpensive, reliable internet means.

A unique option in the market is the "Hosted PBX." Rather than running the system yourself, a hosted PBX is a run remotely, usually leased on a monthly or yearly basis. The advantage is largely that you can take a hands off approach to the system, and have little investment in equipment. Calls can easily be routed to other numbers as well, such as cells and home phones. The flexibility and low equipment investment can make this an attractive option, or one to consider while you weight the benefits of more powerful installations at your place of business.

Making sure your business's telephone system is up to snuff is a crucial factor in ensuring your business's ability to communicate and survive. Delving into the multitude of features provided by today's PBX systems is exciting and can bring huge rewards in terms of increasing your business's capabilities, productivity, and overall ability to communicate, whether it be with customers, or inter-office communications.

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Avaya is has grown to be one of the biggest brand names in the area of VoIP phone systems and software for communication.

Avaya continues to combine hardware as the 2400 Series Digital Telephone,G150/G250/G350/G650/G700 Media Gateway,5600 Series IP Telephones,5400 Series Digital Telephones,Octel 200/300 Message Servers,6400 Series Digital Telephones and more with their software products like Avaya One-X,Phone Application Suite,IP Office and Call Master to create one communication suite.

Avaya has several popular products like: 2400 Series Digital Telephone, VPNmanager Series, G700 Media Gateway, MultiVantage Express, Video Telephony Solution, 9620 IP Telephone, IG550 Integrated Gateway, Witness Workforce Optimization

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They re able to instantly see who is available to help whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.