Avaya partners, certified dealers, vendors and installers in Pennsylvania

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National directory of business telephone systems and data network dealers and technicians - Avaya

If you are searching for local Avaya partner / dealers, Avaya technician, Avaya equipment etc, you have come to the right place. Using our directory you can easily find the right Avaya dealers, partners, technicians or specialists nearest you.


Avaya Dealers Search Engine
 
Avaya
 (VoIP/Telephony Equipment and Service)
Find Avaya dealers, VoIP phones, network servers and advanced features.
  
Avaya
 (Telephone Systems)
Find Avaya IP PBX phone systems dealers and partners. Avaya is the manufacturer of the popular Avaya Merlin Magix, which can grow to over 200 phones.

 
 
 

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Avaya highlight


Avaya, Inc. is one of the major players in the market VoIP phone systems and software for communication.

Avaya, Inc. continues to combine hardware like the 2400 Series Digital Telephone,2400 Series Digital Telephone,6200 and 2500 Series Analog Telephones,4600 Series IP Telephones,9610 IP Telephone,M770 ATM Switch,6400 Series Digital Telephones and more with their software products like Avaya One-X,Verint Call Recording and Quality Monitoring,Phone Application Suite,Avaya Meeting Exchange and Call Master to create one communication suite.

Avaya has several popular products like: 2400 Series Digital Telephone, Integrated Management (All Offers), Communication Manager API, G700 Media Gateway, AP-8 Access Point, Communication Manager, Service Provider Contact Center On Demand, PARTNER® Advanced Communications System, Extension to Cellular, Voice Portal

Avaya FAQ

Why do I need SIP in my Contact Center?

When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They’re able to instantly see who is available to help – whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.

Now agents are able to immediately provide answers to hard questions from customers. And, it’s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions – knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!

From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience – it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You’ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.

Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.

Avaya Callmaster® (IV, V, VI)

The Callmaster® IV Digital Voice Terminal and the Callmaster® V Digital Voice Terminal are designed specifically for agents in high-volume call centers like customer service, order processing, or collections centers. Callmaster incorporates all of the features needed to give agents control over their workflows and to enhance their productivity.

Use the form above to find a Avaya Callmaster® (IV, V, VI) dealer near you

Legal Disclaimer The Avaya partners that you can find on this site are sorted by customer feedback, geographic proximity to your location and other factors. PBX-installers.com is not associated with Avaya directly.