In a world of ever changing technology and advancing communications needs, it's important for your business to stay on top. Communication is the key to profit, and the most important portion of that is your business phone system. The standard type of system is the "Private Branch Exchange," or PBX. These advanced systems are the foundation of it all. It can be difficult to determine exactly what sort of business phone system you need, though.

For the most part, home phone systems are simple to decide on, with very few options and a handful of providers to choose from. That's no big surprise, for individual use, there's not a lot of variety in terms of needed features or high tech abilities.

But a PBX is an entirely different decision. Businesses have many different needs and specific desires when it comes to communications. This is one of those decisions that changes everything, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. With your business phone system playing such a vital role, let's take a look at a thing or two that you might need to keep in mind.

Power outages happen regularly. It is a bit ironic to be considering cutting edge business phone systems, and realise that it's going to be driven by a power supply from a power grid engineered to the needs of the last century. Luckily many modern PBX systems come replete with their own integrated UPS (uninterruptible power supply") to prevent this from stopping your communications. Even in the event of a blackout, your clients and employees will still be able to count on communications going unimpeded, and the hub of your communications will remain functional, taking calls as usual.

Modern software has seen a flood of high quality open-source development, and the PBX market is no exception. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.

Of course this doesn't come without downsides. You'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. The software can be difficult to install and configure without experience, requiring a good deal of time to familiarize yourself with it.

"Can you hear me now?" isn't something you want your customers or employees to have to utter. Making sure you're able to keep in touch around the office, and with the outside world is a very real and serious demand of modern business. Your selection of a business phone system will ensure that you're capable of seamless integration with other modern technology, keeping your business agile and responsive to the market's demands. Hopefully some of the topics mentioned here have given you some food for thought, while determining what you really need.

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Cisco Systems highlight

Cisco Call Manager is a part of the Cisco Unified Communications suite. Cisco Unified Communications is a extensive IP communications system of voice,video,data, and mobility products and applications. It enables more personal communications that greatly affect both revenue and profitability. It brings businesses together by enabling the modern way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is needed

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Cisco Unified Communications Manager extends business telephony features and capabilities to packet telephony network devices such as IP based phones ,media processing devices,voice-over-IP (VoIP) gateways and multimedia applications.

Even more services such as unified messaging,collaborative contact centers, and interactive multimedia response systems are enabled by Cisco Unified Communications Manager open telephony APIs.

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and selected third-party servers. It consists of a suite of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Bulk Administration Tool,the Cisco Unified Communications Manager Real-Time Monitoring Tool,an impromptu conferencing application and the Cisco Unified Communications Manager Assistant suite.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 3750G-24T Switch, WS-C2960-24TC-L, Cisco Catalyst 6509-NEB-A Switch, Cisco Catalyst 4948 10 Gigabit Ethernet Switch and of course also with Cisco's Unified Communications portfolio.