Because of the communications demands these days, it's important for your business to stay on top. Communication is the key to productivity, and the most basic link in communication is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. In the world of telephony, these advanced systems are the foundation of it all. It can be difficult to determine what sort of PBX you need, though.

In a small enterprise, it's crucial that you consider expandability and capabilities for the future. Getting locked in to a limited capability business phone setup which could stagnate over time could leave you in the position of having to spend more in the long run, upgrading an existing service - or maybe that's exactly the point you're at now. So let's take a look at a couple of things you should take into account.

One of the most overwhelmingly popular features to appear in business phone systems over the last few years is the integration of voice over IP, or VoIP technology. On the local level, this allows you to use your existing computer network to manage and route calls, requiring little or no extra infrastructure. At wider scales, it can transfer calls between your offices or employees around the world. You can even link to existing SIP technology, allowing you to place all your business's calls through inexpensive, reliable internet means.

In the world of business phone systems, standout devices are manufactured by Avaya and Nortel. They lead the market for a number of years, and their devices can fit the needs of everything from small business targeted (though feature rich) low end systems, up through devices designed for huge business networks, systems capable of handling thousands of phones, calls, and messages at once.

Avaya (formerly a branch of Lucent) systems are known for high quality VoIP integration, even in their offerings for all sizes of business, from small to large. Among their most popularofferings are the popular CS-1000 Meridian system, and the higher end CS1500 and CS2100 systems.

"Can you hear me now?" isn't something you want your customers or employees to have to utter. Making sure you're able to keep in touch around the office, and with the outside world is a very real and serious demand of modern business. Choosing a good, well rounded PBX to drive your business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, such as email and text messaging.

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Cisco Systems highlight

Cisco Unified Communications is a comprehensive IP communications system of voice,video,data, and mobility products. It enables better secured,more personal communications that greatly affect both sales and profitability. The Cisco Unified Communications Suite brings businesses together by providing a new way of communicating.

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Cisco Unified Communications Manager extends enterprise telephony features and capabilities to packet telephony network devices such as IP based phones ,voice-over-IP (VoIP) gateways,media processing devices and multimedia applications.

Extra services such as unified messaging,collaborative contact centers, and interactive multimedia response systems are enabled by the API's released by Cisco

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Media Convergence Servers (MCSs) platforms and some selected third-party servers. It has a suite of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool,the Cisco Unified Communications Manager Bulk Administration Tool and the Cisco Unified Communications Manager Assistant component.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 878 Integrated Services Router, Cisco Catalyst 3750G-24T Switch, Cisco Catalyst 4503 Switch, Cisco 836 ADSL over ISDN Broadband Router and of course also with Cisco's Unified Communications portfolio.