People are constantly interconnected and being involved in those connections is crucial to keeping vital in today's economy. As a business, your phone system, or "PBX," is the key to keeping communications flowing, ensuring employees and clients alike are able exchange information. But what options are there in this ever-changing market?

How you go about buying an integrating a PBX into your business will depend largely on what sort of features and services it provides, as well as how you plan to host it. What sort of internet connectivity does your PBX need? Will you need to have your service handle multiple physical locations, and possibly forward calls to other remote locations?

Answering some of these questions can be vital to getting the most out of the system. Let's look at one example of a key feature choice that could add a lot to your business's phone system, and far too often overlooked.

Power outages happen regularly. It is a bit ironic to be considering cutting edge business phone systems, and realise that it's going to be driven by a power supply from a power grid engineered to the needs of the last century. Luckily many modern PBX systems come replete with their own integrated UPS (uninterruptible power supply") to prevent this from leaving your business dead in the water, should the power go out. Even in the event of a blackout, the hub of your communications will be left unscathed.

Modern software has seen a flood of high quality open-source development, and the PBX market is no exception. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.

However, if you go this route, you'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. With the full features of the suit, also comes a sometimes difficult process of installing it.

No one can predict the future, or determine how their business will change and expand in the coming years. One thing is certain though, communications will forever be the core of any successful business. The PBX forms the nervous system, the core of all your business dealings. Without choosing a powerful and business phone system though, that nervous system is left lacking, and your business crippled. Whatever your choice, the benefits brought by some of these new features will undoubtedly bring a serious boost to your productivity and capabilities.

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Cisco Systems highlight

Cisco Call Manager is a part of the Cisco Unified Communications suite. Cisco Unified Communications is a comprehensive IP communication platform of voice,data,video, and mobility products. It allows for more personal communications that directly affect both sales and profitability. The Cisco Unified Communications Suite brings businesses closer by allowing for the modern way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is required

Cisco Unified Communications is part of an integrated solution that consists of network infrastructure,network management applications,end-user and partner financing packages,mobility, flexible deployment and outsourced management options,security,lifecycle services, and third-party communications applications.

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Cisco Unified Communications Manager gives you additional SMB telephony features and capabilities to packet telephony network devices like IP telephones ,voice-over-IP (VoIP) gateways,media processing devices and multimedia applications.

Additional services such as unified messaging,collaborative contact centers, and interactive multimedia response systems are made possible through Cisco Unified Communications Manager open telephony APIs.

Cisco Unified Communications Manager is installed on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and selected third party servers. It consists of a range of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,,the Cisco Unified Communications Manager Bulk Administration Tool,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool and the Cisco Unified Communications Manager Assistant component.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, WS-C2960-24TC-L, Cisco Catalyst 3750-24FS Switch and of course also with Cisco's Unified Communications portfolio.