Because of the communications demands these days, it's hard to stay current, and in touch with your customers. Communication is the key to profit, and the most important portion of that is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. In the world of telephony, these advanced systems are what keeps communications open between employees, offices, and the outside world. It can be difficult to determine what sort of business phone system you need, though.

It's not like deciding on your long distance carrier or cell phone. In those markets, the options are limited and it's mostly one size fits all.

But a PBX is an entirely different decision. Businesses have many different needs and specific desires when it comes to communications. Features can make or break your PBX system, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. To give you an idea of just how crucial these features can be, consider how your business is impacted by this:

Cabinet space and installation requirements are far too often overlooked. A business PBX can vary in size from that of a small rackmount computer, all the way up through the size of a refrigerator. A dazzling array of features is no small comfort if you fail to account for the amount of space the unit will take up, especially if space is a consideration.

Not only that, but installation is a sobering topic. Many business phone systems will take special proprietary connections and wiring, extended networking, and more. Some can use a standard phone system, or even your basic computer network - though you may also end up sacrificing features for flexibility and convenience. Many times, the proprietary setups use their special connectors and wiring to deliver more data and extra features.

A unique option in the market is the "Hosted PBX." Rather than running the system yourself, a hosted PBX is a standard business phone system, hosted and managed by a provider. The advantage is largely that you can take a hands off approach to the system, and have little investment in equipment. Calls can easily be routed to other numbers as well, such as cells and home phones. The advantages do come at a price though, with much of your system being tied up remotely, which can become a nightmare should you later switch to a local system. Transferring everything from menus to voicemail to extensions to the new system can become difficult.

"Can you hear me now?" isn't just a concern for your mobile phone. Making sure you're prepared to deal with any communications needs that may crop up is serious demand of modern business. Choosing a good, well rounded PBX to drive your business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, such as email and text messaging.

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Cisco Systems highlight

Cisco Call Manager is a part of the Cisco Unified Communications suite. Cisco Unified Communications is a comprehensive IP communications system of voice,video,data, and mobility products. It enables more personal,more secure communications which directly affect both sales and profitability. The Cisco Unified Communications Suite brings people closer by enabling a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is needed

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Cisco Unified Communications Manager extends business telephony features and capabilities to packet telephony network devices such as IP based telephones ,media processing devices,voice-over-IP (VoIP) gateways and multimedia applications.

Extra services such as unified messaging,multi-media conferencing, and multimedia response systems are enabled by the API's released by Cisco

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and selected third-party servers. It has a suite of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,an impromptu conferencing application,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool and the Cisco Unified Communications Manager Assistant component.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 3845 Integrated Services Router, Cisco Catalyst 4948 10 Gigabit Ethernet Switch, Cisco 7603 Router, Cisco 851 Integrated Services Router, Cisco Catalyst 3750-24FS Switch and of course also with Cisco's Unified Communications portfolio.