Because of the communications demands these days, it's important for your business to stay on top. Communication is the key to productivity, and the most basic link in communication is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. These advanced systems are what keeps communications open between employees, offices, and the outside world. It can be difficult to determine exactly what sort of PBX you need, though.

For the most part, home phone systems are simple to decide on, with very few options and a handful of providers to choose from. That's no big surprise, for individual use, there's not a lot of variety in terms of needed features or high tech abilities.

As with all else, the business world moves at a different pace. Features can make or break your PBX system, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. To give you an idea of just how crucial these features can be, consider how your business is impacted by this:

Power outages happen regularly. It is a bit ironic to be considering cutting edge business phone systems, and realise that it's going to be driven by a power supply from a power grid engineered to the needs of the last century. An worse, a modern computerised system can be brought to its knees by a power outage. Luckily many modern PBX systems come replete with their own integrated UPS (uninterruptible power supply") to prevent this from leaving your business dead in the water, should the power go out. Even in the event of a blackout, the hub of your communications will remain functional, taking calls as usual.

Cisco Systems have the reputation for being one of the leaders in networking for years now. Having been known as one of the "four horsemen of the internet," for their powerful and stable routing devices, the same attention to detail is apparent in their PBX systems.

Their "Unity" line of products are a popular choice, for delivering expandability and flexibility at many business sizes. They also bring budget PBX power to the market with their SPA-400 and SPA-9000 which can work in conjunction to provide a wide range of features on a small business budget.

We've come a long way since the days of the early telephone and switchboard. The sheer power and flexibility delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. After reviewing some of these features and potential offerings, no doubt you can see how wide reaching these benefits can be. The considerations mentioned here should help you determine the best system for your growing business.

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Cisco Systems highlight

Cisco Call Manager is part of the Cisco Unified Communications suite. Cisco Unified Communications is a extensive IP communication platform of voice,video,data, and mobility products. It enables more secure communications that greatly affect both revenue and profitability. It brings businesses together by allowing for a new way of communicating.

Cisco Unified Communications is part of an integrated product that consists of network infrastructure, flexible deployment and outsourced management options,mobility,lifecycle services,end-user and partner financing packages,security,network management solutions, and third-party communications applications.

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Extra features such as unified messaging,video and audio conferencing,collaborative contact centers, and multimedia response systems are made possible through the API's released by Cisco

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and selected third-party servers. It consists of a range of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool,an impromptu conferencing application and the Cisco Unified Communications Manager Assistant application.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 877 Integrated Services Router, Cisco 2811 Integrated Services Router and of course also with Cisco's Unified Communications portfolio.