It could make your head swim, looking over the wide array of options with today's business phone systems. Whether you're just entering the market, or a large business upgrading to a new and feature rich Cisco Systems PBX, the choices have never been wider and the options have never been more impressive.

In a enterprise environment, it's crucial that you consider expandability and capabilities for the future. Getting locked in to a limited capability business phone setup which won't scale with your growing needs. Consider some of the options that a modern business phone system can bring you, keeping an eye toward the future.

Employee salaries are the price of doing business. However, paying someone just to answer phones, or taking time away from an otherwise skilled employee to perform this menial task is really a waste of funds. The same tasks performed by receptionist on the phone can be taken care of by many of the current PBX systems. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to navigate a (potentially huge) menu system, reach specific extensions or access information recordings. Maybe someday we'll even have a PBX that will brew a pot of coffee...

More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, with tasks like sending text messages to cell phones automated for informative personal, departmental, or company-wide alerts and notices. Voicemail from important numbers can be forwarded instantly, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails.

Among the most popular and powerful PBX systems on the market, are those delivered by Avaya and Nortel. They lead the market for a number of years, and their product lines range from small business targeted (though feature rich) low end systems, up through devices designed for huge business networks, systems capable of handling thousands of phones, calls, and messages at once.

Avaya (formerly a branch of Lucent) systems virtually all feature strong internet capabilities, with powerful VoIP services built in. This is true in their entry level systems, as well as the high end systems. Among their most popularofferings are the popular CS-1000 Meridian system, and the higher end CS1500 and CS2100 systems.

No one can say for certain how their business will grow over the coming years. One thing is certain though, communications will forever be the core of any successful business. The PBX forms the nervous system, the core of all your business dealings. Without choosing a powerful and business phone system though, that nervous system is left lacking, and your business crippled. Whatever your choice, the benefits brought by some of these new features will undoubtedly bring a serious boost to your productivity and capabilities.

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Cisco Systems highlight

Cisco Call Manager is a part of the Cisco Unified Communications suite. Cisco Unified Communications is a extensive IP communications system of voice,data,video, and mobility products. It enables better secured communications that directly affect both sales and profitability. The Cisco Unified Communications Suite brings businesses together by allowing for the modern way of communicating.

Cisco Unified Communications is part of an integrated product that includes network infrastructure,network management solutions,lifecycle services, flexible deployment and outsourced management options,end-user and partner financing packages,mobility,security, and third-party communications applications.

The Cisco Unified Communications Manager was known as Cisco Unified CallManager in the past. It is the call processing component of the Unified Communications System.

Cisco Unified Communications Manager brings even more business telephony features and capabilities to packet telephony network devices like IP phones ,voice-over-IP (VoIP) gateways,media processing devices and multimedia applications.

Extra services such as unified messaging,collaborative contact centers, and multimedia response systems are enabled by Cisco Unified Communications Manager open telephony APIs.

Cisco Unified Communications Manager is installed on the Cisco 7800 Media Convergence Servers (MCSs) platforms and selected 3rd party servers. It has a portfolio of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Bulk Administration Tool,,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool and the Cisco Unified Communications Manager Assistant suite.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, WS-C2960G-8TC-L, Cisco Catalyst 3560-24PS and of course also with Cisco's Unified Communications portfolio.