Have you ever wondered how huge businesses manage to deal with so many calls? From small scale businesses through large businesses, the backbone of a business phone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old plug-in, manually operated switchboard systems, to the modern computer controlled business phone systems of today - it's more than just a means of communication - the PBX is how things get done. Let's have a look at what it takes to integrate the power of one of these into your everyday workflow.

There's a whole lot of options available, when it comes to business phone systems. Determining your specific needs and finding a product which fits them can be daunting. With the huge array of options out there, you don't want to get blindsided by unforeseen necessities in the future, after your system is entrenched in your business. The market changes fast, you want a business phone system that will continue to match any future demands you may place on it.

You might need to see if you have space for the unit you're considering. A business PBX can vary in size from tiny units stashed on a shelf through huge ones demanding their own closet. A dazzling array of features is no small comfort if you fail to account for the amount of space the unit will take up, especially if space is a consideration.

You'll also need to take into consideration what your current infrastructure is, in regard to telephony. Many powerful PBX systems take special proprietary setups, extended networking, and more. Some can use a standard phone system already in place, or even your basic computer network - though you may also end up sacrificing features for flexibility and convenience. Many times, the proprietary setups use their special connectors and wiring to deliver more data and extra features.

Modern software has seen a flood of high quality open-source development, and the PBX market is no exception. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.

Of course this doesn't come without downsides. You'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. With the full features of the suit, also comes a sometimes difficult process of installing it.

No one can predict the future, or determine how their business will change and expand in the coming years. One thing is certain though, your choice of business phone system will be one of the crucial factors in shaping those coming years of expansion. The PBX forms the nervous system, the core of all your business dealings. Without choosing a powerful and business phone system though, that nervous system is left lacking, and your business crippled. Whatever your choice, the benefits brought by some of these new features will undoubtedly bring a serious boost to your productivity and capabilities.

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Cisco Systems highlight

Cisco Call Manager is part of the Cisco Unified Communications suite. Cisco Unified Communications is a extensive IP communication platform of voice,data,video, and mobility products. It allows for more effective communications which greatly affect both revenue and profitability. It brings businesses together by delivering a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is needed

Cisco Unified Communications is part of an integrated solution that consists of network infrastructure,lifecycle services,network management applications,security,end-user and partner financing packages, flexible deployment and outsourced management options,mobility, and third-party communications applications.

The Cisco Unified Communications Manager was known as Cisco Unified CallManager in the past. It is the call processing part of the Unified Communications System.

Cisco Unified Communications Manager brings even more SMB telephony features and capabilities to packet telephony network devices such as IP based phones ,media processing devices,voice-over-IP (VoIP) gateways and multimedia applications.

Even more services amongst others are unified messaging,collaborative contact centers, and interactive multimedia response systems are enabled by the API's released by Cisco

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Media Convergence Servers (MCSs) platforms and selected third party servers. It consists of a suite of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool,the Cisco Unified Communications Manager Real-Time Monitoring Tool,,the Cisco Unified Communications Manager Bulk Administration Tool and the Cisco Unified Communications Manager Assistant application.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 2821 Integrated Services Router, Cisco 1812 Integrated Services Router, Cisco Catalyst 3750G-48TS Switch and of course also with Cisco's Unified Communications portfolio.