Have you ever wondered how huge businesses manage to deal with so many calls? From small scale businesses through large businesses, the backbone of a business phone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old plug-in, manually operated switchboard systems, to the vast, feature rich business phone systems of today - it's more than just a means of communication - the PBX is how things get done. Let's have a look at what it takes to integrate the power of one of these into your everyday workflow.

In a business, it's crucial that you don't get locked in to a limited capability business phone setup which could stagnate over time could leave you in the position of having to spend more in the long run, upgrading an existing service - or maybe that's exactly the point you're at now. So let's take a look at a couple of things you should take into account.

Cabinet space and installation requirements are far too often overlooked. The central core of a business phone system can vary in size from that of a small rackmount computer, all the way up through the size of a refrigerator. A dazzling array of features is no small comfort if you fail to account for the amount of space the unit will take up, especially if you have a small office.

You'll also need to take into consideration what your current infrastructure is, in regard to telephony. Many powerful PBX systems take special proprietary setups, extended networking, and more. Others may be able to use a standard phone system, or even your basic computer network - though you may also end up sacrificing features for flexibility and convenience. Many times, the proprietary setups use their special connectors and wiring to deliver more data and extra features.

In the world of business phone systems, standout devices are manufactured by Avaya and Nortel. Not only have they lead the market for a number of years, and their product lines range from small business targeted (though feature rich) low end systems, up through enterprise systems capable of handling thousands of phones, calls, and messages at once.

They are known for high quality VoIP integration, even in their entry level systems, as well as the high end systems. Among their most popularofferings are the popular CS-1000 Meridian system, and the higher end CS1500 and CS2100 systems.

We've come a long way since the days of the early telephone and switchboard. The sheer power and flexibility delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. After reviewing some of these features and potential offerings, you can see how wide reaching these benefits can be. The considerations mentioned here should help you determine what will really benefit you in a business phone system.

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Cisco Systems highlight

Cisco Call Manager is a part of the Cisco Unified Communications suite. Cisco Unified Communications is a comprehensive IP communication platform of voice,video,data, and mobility products and applications. It enables more effective,more secure communications that greatly affect both sales and profitability. The Cisco Unified Communications Suite brings businesses together by allowing for the modern way of communicating.

Cisco Unified Communications is part of an integrated product that consists of network infrastructure,lifecycle services,mobility,end-user and partner financing packages,security, flexible deployment and outsourced management options,network management products, and third-party communications applications.

The Cisco Unified Communications Manager was known as Cisco Unified CallManager in the past. It is the call processing component of the Unified Communications System.

Additional features like unified messaging,collaborative contact centers, and interactive multimedia response systems are enabled by Cisco Unified Communications Manager open telephony APIs.

Cisco Unified Communications Manager is installed on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and selected 3rd party servers. It consists of a portfolio of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Bulk Administration Tool,the Cisco Unified Communications Manager Real-Time Monitoring Tool,,an impromptu conferencing application and the Cisco Unified Communications Manager Assistant suite.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 4510R Switch, Cisco Catalyst Blade Switch 3030 for Dell, Cisco Catalyst 2955T 12 Switch, Cisco Catalyst 6509-E Switch and of course also with Cisco's Unified Communications portfolio.