Have you ever wondered how huge businesses manage to deal with so many calls? From internal communications between employees, to collaboration with remote branches, to incoming calls from clients or customers, the backbone of a business phone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old switchboard systems, to the vast, feature rich business phone systems of today - it's more than just a means of communication - the PBX is how your business stays relevant in a fast paced business world. Let's have a look at what it takes to bring this technology into your company, or upgrade its existing system.

While evaluating phone systems for enterprise, it's crucial that you consider expandability and capabilities for the future. Getting locked in to a small PBX system which won't scale with your growing needs. Consider some of the options that a modern business phone system can bring you, keeping an eye toward the future.

Power outages happen regularly. It is comical that despite having a cutting edge phone service, you have to realise that it's going to be driven by a power network that largely runs on a power grid engineered to the needs of the last century. An worse, a modern computerised system can be brought to its knees by a power outage. Luckily many modern PBX systems come replete with their own integrated battery systems, a UPS (uninterruptible power supply") to prevent this from stopping your communications. Even in the event of a blackout, the backbone of your business will be left unscathed.

Modern software has seen a flood of high quality open-source development, and the PBX market is no exception. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.

Rather than run this yourself, you an also opt for devices powered by Asterisk, of which many can be found. This can give you many of the rapid development, security, and plugin benefits of Asterisk, without the chore and hassle of trying to install and manage the software on a computer, yourself.

Making sure your business's telephone system is up to snuff is a crucial factor in ensuring your business's ability to communicate and survive. Delving into the features provided by today's PBX systems a huge edge in today's competitive world.

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Cisco Systems highlight

Cisco Unified Communications is a comprehensive IP communication platform of voice,video,data, and mobility products. It allows for more effective communications that directly affect both sales and profitability. The Cisco Unified Communications Suite brings people closer by enabling the modern way of communicating.

Cisco Unified Communications is part of an integrated product that includes network infrastructure,lifecycle services,mobility,end-user and partner financing packages, flexible deployment and outsourced management options,network management products,security, and third-party communications applications.

The Cisco Unified Communications Manager was known as Cisco Unified CallManager in the past. It is the call processing component of the Unified Communications System.

Cisco Unified Communications Manager gives you additional business telephony features and capabilities to packet telephony network devices like IP based phones ,voice-over-IP (VoIP) gateways,media processing devices and multimedia applications.

Even more services amongst others are unified messaging,collaborative contact centers,video and audio conferencing, and multimedia response systems are enabled by the API's released by Cisco

Cisco Unified Communications Manager is installed on the Cisco 7800 Media Convergence Servers (MCSs) platforms and selected 3rd party servers. It consists of a range of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool,an impromptu conferencing application,the Cisco Unified Communications Manager Real-Time Monitoring Tool and the Cisco Unified Communications Manager Assistant software.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 3560G-48TS, Cisco Catalyst Blade Switch 3030 for Dell, Cisco 7606 Router, Cisco Catalyst 2955C 12 Switch, Cisco Catalyst 3560-48PS and of course also with Cisco's Unified Communications portfolio.