Because of the communications demands these days, it's hard to stay current, and in touch with your customers. Communication is the key to profit, and the most basic link in communication is your business phone system. The standard type of system is the "Private Branch Exchange," or PBX. These powerful and technologically advanced devices are what keeps communications open between employees, offices, and the outside world. It can be difficult to determine exactly what sort of business phone system you need, though.

You should ask yourself some questions: What sort of internet connectivity does your business phone system need? What kind of infrastructure do you have in place already, and can you use it in the new system?

Answering some of these questions can be vital to finding the perfect fit for your business, and its PBX. To help you find those answers, here's some food for thought...

Employee salaries are the price of doing business. However, paying someone just to answer phones, or taking time away from an otherwise skilled employee to perform this menial task is really a waste of funds. You'll be glad to know that most of the same features can be taken care of by many of the business phone systems these days, and usually can do it better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to navigate a (potentially huge) menu system, reach specific extensions or access information recordings. Now if only they had a PBX that will brew a pot of coffee...

Having your phone system perform automated tasks can save you time and money. Auto-dialing provides a means for the system to place calls (and more) all on it's own. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, especially when blended with modern technology. For example, sending text messages to cell phones automated for instant and informative personal, departmental, or company-wide alerts and notices. Voicemail from important numbers can be forwarded instantly, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.

Cisco Systems have the reputation for being one of the leaders in networking for years now. Having been known as one of the "four horsemen of the internet," for their powerful and stable routing devices, the same attention to detail is apparent in their PBX systems. With a focus on security and stability, they are a popular choice among many businesses, large and small.

The Cisco "Unity" line are one of the more interesting offerings on the market these days. The devices focus on providing expandability at many business sizes, and for meeting a wide variety of needs. They also bring budget PBX power to the market with their SPA-400 and SPA-9000 which can work in conjunction to provide a wide range of features on a small business budget.

Making sure your business's telephone system is up to snuff is a crucial factor in ensuring your business's ability to communicate and survive. Delving into the multitude of features provided by modern telephony systems a huge edge in today's competitive world.

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Cisco Systems highlight

Cisco Call Manager is a part of the Cisco Unified Communications suite. Cisco Unified Communications is a extensive IP communications system of voice,data,video, and mobility products and applications. It enables more personal,more effective communications which directly affect both sales and profitability. The Cisco Unified Communications Suite brings businesses closer by allowing for the modern way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is wanted

The Cisco Unified Communications Manager was known as Cisco Unified CallManager in the past. It is the call processing part of the Unified Communications System.

Extra services like unified messaging,video and audio conferencing,collaborative contact centers, and interactive multimedia response systems are enabled by the API's released by Cisco

Cisco Unified Communications Manager is installed on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and some selected third-party servers. It has a range of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool,,an impromptu conferencing application,the Cisco Unified Communications Manager Real-Time Monitoring Tool and the Cisco Unified Communications Manager Assistant application.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 2940-8TT Switch, Cisco Catalyst Blade Switch 3040 for FSC, Cisco Catalyst 4506 Switch, Cisco Catalyst 2955S 12 Switch and of course also with Cisco's Unified Communications portfolio.