Communications are one of the things most defining modern society. People are constantly interconnected and exchanging valuable, important information. Keeping these communications flowing, at the heart of your business is the PBX, ensuring employees and clients alike are able exchange information. But what options are there in this ever-changing market?

There's a whole lot of options available, when it comes to business phone systems. Determining your specific needs and finding a product which fits them can be daunting. With the huge array of options out there, a good choice here can help avoid upgrades later, after your PBX has been running for a few years. The business environment is constantly on the move, you want a PBX that can expand and grow with your needs.

These days, the internet does just about everything. Why not take advantage of voice over IP to link together your business phone system? It's one of those little modern technological wonders which can really provide a huge boon to your business. The addition of VoIP allows calls to be transmitted over a computer network, which is beneficial in a PBX on many levels. On the local level, this allows you to use your computer network to manage and route calls, requiring little or no extra infrastructure. At wider scales, you can leverage the same technology to link up with remote locations, allowing you to place all your business's calls through inexpensive, reliable internet means.

Not all the systems on the market are proprietary. Many commercial options are powered by an open source PBX package. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.

Of course this doesn't come without downsides. You'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. With the full features of the suit, also comes a sometimes difficult and time consuming process of installing it.

No one can say for certain how their business will grow over the coming years. However, communications will forever be the core of any successful business. As you can see, the technology and flexibility of today's business phone systems is astounding. The PBX forms the nervous system, the core of all your business dealings. Without choosing a powerful and business phone system though, that nervous system is left lacking, and your business crippled. Power and expandability are critical in finding the PBX that's the right fit for you.

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Cisco Systems highlight

Cisco Unified Communications is a extensive IP communication platform of voice,video,data, and mobility products and applications. It allows for more personal,better secured communications that greatly affect both revenue and profitability. The Cisco Unified Communications Suite brings businesses together by delivering a new way of communicating.

The Cisco Unified Communications Manager was known as Cisco Unified CallManager in the past. It is the call processing part of the Unified Communications System.

Additional features like unified messaging,collaborative contact centers,video and audio conferencing, and multimedia response systems are enabled by Cisco Unified Communications Manager open telephony APIs.

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Media Convergence Servers (MCSs) platforms and some selected 3rd party servers. It consists of a suite of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool,the Cisco Unified Communications Manager Real-Time Monitoring Tool,the Cisco Unified Communications Manager Bulk Administration Tool and the Cisco Unified Communications Manager Assistant application.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 2950G 24 EI DC Switch, Cisco 1811 Integrated Services Router and of course also with Cisco's Unified Communications portfolio.