From small scale businesses through large businesses, the backbone of a business phone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old switchboard systems, to the vast, feature rich business phone systems of today - it's more than just a means of communication - the PBX is how things get done. Let's have a look at what it takes to integrate the power of one of these into your everyday workflow.

The first step you'll need to take is to enumerate the phone system needs of your business. With the huge array of options out there, a good choice here can help avoid upgrades later, after your PBX has been running for a few years. The business environment is constantly on the move, you want a PBX that can expand and grow with your needs.

Employee salaries are the price of doing business. However, paying someone just to answer phones, or taking time away from an otherwise skilled employee to perform this menial task is really a waste of funds. You'll be glad to know that most of the same features can be taken care of by many of the current PBX systems. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to brows through a touchtone activated menu, reach specific extensions or access information recordings. Now if only they had a PBX that will brew a pot of coffee...

More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, with tasks like sending text messages to cell phones automated for instant and informative personal, departmental, or company-wide alerts and notices. Voicemail from important numbers can be forwarded instantly, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.

A unique option in the market is the "Hosted PBX." Rather than installing a machine to service your business, a hosted PBX is a run remotely, usually leased on a monthly or yearly basis. Often times, this can drive down your costs, and allow for a quick roll out, with little or no equipment needed at your places of business. Calls can easily be routed to other numbers as well, such as cells and home phones. The advantages do come at a price though, with much of your system being tied up remotely, which can become a nightmare should you later switch to a local system. Transferring everything from menus to voicemail to extensions to the new system can become difficult.

"Can you hear me now?" isn't something you want your customers or employees to have to utter. Making sure you're able to keep in touch around the office, and with the outside world is a very real and serious demand of modern business. Choosing a good, well rounded PBX to drive your business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, keeping your business agile and responsive to the market's demands.

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Cisco Systems highlight

Cisco Unified Communications is a extensive IP communication platform of voice,video,data, and mobility products and applications. It allows for better secured,more personal communications that directly affect both sales and profitability. The Cisco Unified Communications Suite brings businesses together by allowing for the modern way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is required

Cisco Unified Communications is part of an integrated product that consists of network infrastructure,network management applications,mobility,lifecycle services, flexible deployment and outsourced management options,security,end-user and partner financing packages, and third-party communications applications.

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Cisco Unified Communications Manager extends SMB telephony features and capabilities to packet telephony network devices like IP based telephones ,media processing devices,voice-over-IP (VoIP) gateways and multimedia applications.

Additional services such as unified messaging,collaborative contact centers,video and audio conferencing, and interactive multimedia response systems are enabled by the API's released by Cisco

Cisco Unified Communications Manager is installed on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and some selected third party servers. It has a portfolio of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Bulk Administration Tool, and the Cisco Unified Communications Manager Assistant software.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 3750G-12S Switch, Cisco Catalyst 3750-24TS Switch, Cisco Catalyst 3560-24TS and of course also with Cisco's Unified Communications portfolio.