Businesses must constantly maintain contact with their clients, and employees.People are constantly interconnected and exchanging valuable, important information. Keeping these communications flowing, at the heart of your business is the PBX, ensuring employees and clients alike are able to stay in contact with one another. Before diving in though, there are a few things you should consider.
While evaluating phone systems for large enterprise, it's crucial that you don't get locked in to a limited capability business phone setup which won't scale with your growing needs. So let's take a look at a couple of things you should take into account.
You might need to see if you have space for the unit you're considering. A business PBX can vary in size from tiny to huge. A dazzling array of features is no small comfort if you fail to account for the amount of space the unit will take up, especially if you have a small office.
You'll also need to take into consideration what your current infrastructure is, in regard to telephony. Many business phone systems will take special proprietary setups, extended networking, and more. Some can use a standard phone system, or even your basic computer network - though you may also end up sacrificing features for flexibility and convenience. Many times, the proprietary setups use their special connectors and wiring to deliver more data and extra features.
Modern software has seen a flood of high quality open-source development, and the PBX market is no exception. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.
However, if you go this route, you'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. With the full features of the suit, also comes a sometimes difficult process of installing it.
The sheer power delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. After reviewing some of these features and potential offerings, you can see how wide reaching these benefits can be. The considerations mentioned here should help you determine the best system for your growing business.
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Cisco Systems highlight
Cisco Call Manager is part of the Cisco Unified Communications suite. Cisco Unified Communications is a comprehensive IP communications system of voice,data,video, and mobility products. It allows for more personal,more secure communications that greatly affect both revenue and profitability. It brings people together by enabling the modern way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is needed
Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.
Extra services amongst others are unified messaging,multi-media conferencing, and interactive multimedia response systems are enabled by Cisco Unified Communications Manager open telephony APIs.
Cisco Unified Communications Manager is installed on the Cisco 7800 Media Convergence Servers (MCSs) platforms and selected 3rd party servers. It consists of a range of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,an impromptu conferencing application,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool,,the Cisco Unified Communications Manager Real-Time Monitoring Tool and the Cisco Unified Communications Manager Assistant component.
The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 857 Integrated Services Router, Cisco Catalyst 3560-48TS, WS-C2960G-8TC-L, Cisco 851 Integrated Services Router and of course also with Cisco's Unified Communications portfolio.
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