Businesses must constantly maintain contact with their clients, and employees.People are constantly interconnected and being involved in those connections is crucial to keeping vital in today's economy. As a business, your phone system, or "PBX," is the key to keeping communications flowing, ensuring employees and clients alike are able to stay in contact with one another. But what options are there in this ever-changing market?

There's a whole lot of options available, when it comes to business phone systems. Determining your specific needs and finding a product which fits them can be daunting. With the sea of services in the market, you don't want to get blindsided by unforeseen necessities in the future, after your system is entrenched in your business. The market changes fast, you want a PBX that can expand and grow with your needs.

Employee salaries are the price of doing business. However, paying someone just to answer phones, or taking time away from an otherwise skilled employee to perform this menial task is really a waste of funds. You'll be glad to know that most of the same features can be overseen by many of the current PBX systems. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to brows through a touchtone activated menu, reach specific extensions or access information recordings. Maybe someday we'll even have a phone system that will brew a pot of coffee...

Having your phone system perform automated tasks can save you time and money. Auto-dialing provides a means for the system to place calls (and more) all on it's own. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, especially when blended with modern technology. For example, sending text messages to cell phones automated for informative personal, departmental, or company-wide alerts and notices. Recordings or messages can be delivered as well, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.

Cisco Systems are one of the most trusted names in business PBX systems, delivering high quality and flexibility, along with a long history of networking expertise.

The Cisco "Unity" line are one of the more interesting offerings on the market these days. The devices focus on providing expandability and flexibility at many business sizes. They also bring budget PBX power to the market with their SPA-400 and SPA-9000 which can work in conjunction to provide precisely the kind of performance demanded by small businesses, at an affordable price point.

"Can you hear me now?" isn't just a concern for your mobile phone. Making sure you're able to keep in touch around the office, and with the outside world is a very real and serious demand of modern business. Choosing a good, well rounded PBX to drive your business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, keeping your business agile and responsive to the market's demands. Hopefully some of the topics mentioned here have given you some food for thought, while determining what you really need.

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Cisco Systems highlight

Cisco Call Manager is a part of the Cisco Unified Communications suite. Cisco Unified Communications is a comprehensive IP communications system of voice,video,data, and mobility products and applications. It enables more effective,more secure communications that greatly affect both revenue and profitability. The Cisco Unified Communications Suite brings businesses closer by providing a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is needed

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Even more features like unified messaging,collaborative contact centers,multi-media conferencing, and interactive multimedia response systems are enabled by the API's released by Cisco

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Media Convergence Servers (MCSs) platforms and selected third-party servers. It has a portfolio of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool,the Cisco Unified Communications Manager Real-Time Monitoring Tool and the Cisco Unified Communications Manager Assistant component.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 2821 Integrated Services Router, Cisco Catalyst 3750G-24TS Switch, Cisco Catalyst 2950SX 48 SI Switch and of course also with Cisco's Unified Communications portfolio.