In a world of ever changing technology and advancing communications needs, it's important for your business to stay on top. Communication is the key to profit, and the most important portion of that is your business phone system. The standard type of system is the "Private Branch Exchange," or PBX. In the world of telephony, these powerful and technologically advanced devices are the foundation of it all.

For the most part, home phone systems are simple to decide on, with very few options and a handful of providers to choose from. That's no big surprise, for individual use, there's not a lot of variety in terms of needed features or high tech abilities.

As with all else, the business world moves at a different pace. Features can make or break your PBX system, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. To give you an idea of just how crucial these features can be, consider how your business is impacted by this:

These days, the internet does just about everything. Why not take advantage of voice over IP to link together your business phone system? It's one of those little modern technological wonders which can really provide a huge boon to your business. On the local level, this allows you to use your existing computer network to manage and route calls, requiring little or no extra infrastructure. At wider scales, it can link up with remote locations, allowing you to place all your business's calls through inexpensive, reliable internet means.

Not all the systems on the market are proprietary. Many commercial options are powered by an open source PBX package. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.

Rather than run this yourself, you an also opt for devices powered by Asterisk, of which many can be found. This can give you many of the rapid development, security, and plugin benefits of Asterisk, without the chore and hassle of trying to install and manage the software on a computer, yourself.

The sheer power delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. But each business has unique needs and demands, and there is really no one size fits all solution. The considerations mentioned here should help you determine what will really benefit you in a business phone system.

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Cisco Systems highlight

Cisco Unified Communications is a comprehensive IP communication platform of voice,video,data, and mobility products and applications. It enables more secure,more effective communications that directly affect both sales and profitability. It brings people closer by enabling a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is required

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Supplemental features like unified messaging,multimedia conferencing, and interactive multimedia response systems are made possible through Cisco Unified Communications Manager open telephony APIs.

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and selected 3rd party servers. It has a portfolio of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Bulk Administration Tool, and the Cisco Unified Communications Manager Assistant software.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, WS-C2960-24TC-L, Cisco Catalyst 2950 24 Switch and of course also with Cisco's Unified Communications portfolio.