It could make your head swim, looking over the wide array of options with today's business phone systems. Whether you're just entering the market, or upgrading your business phone system to meet growing needs, the market has really expanded to meet today's demand for constant communication and collaboration.

It's not like deciding on your long distance carrier or cell phone. In those markets, the options are limited and it's mostly one size fits all.

As with all else, the business world moves at a different pace. This is one of those decisions that changes everything, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. To give you an idea of just how crucial these features can be, consider how your business is impacted by this:

Hiring an operator or receptionist is often times unnecessary, or just unfeasible if you have too many incoming calls. You'll be glad to know that most of the same features can be taken care of by many of the current PBX systems. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to brows through a touchtone activated menu, reach specific extensions or access information recordings. Maybe someday we'll even have a PBX that will brew a pot of coffee...

More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, with tasks like sending text messages to cell phones automated for instant and informative personal, departmental, or company-wide alerts and notices. Recordings or messages can be delivered as well, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.

Cisco Systems have the reputation for being one of the leaders in all aspects of networking for years now. Having been known as one of the "four horsemen of the internet," for their powerful and stable routing devices, the same power and quality transfers over noticeably into their PBX systems.

The Cisco "Unity" line of products are a popular choice, for delivering expandability and flexibility at many business sizes, and for meeting a wide variety of needs. They also bring budget PBX power to the market with their SPA-400 and SPA-9000 which can work in conjunction to provide precisely the kind of performance demanded by small businesses, at an affordable price point.

We've come a long way since the days of the early telephone and switchboard. The sheer power and flexibility delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. But each business has unique needs and demands, and there is really no one size fits all solution. The considerations mentioned here should help you determine what will really benefit you in a business phone system.

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Cisco Systems highlight

Cisco Call Manager is part of the Cisco Unified Communications suite. Cisco Unified Communications is a comprehensive IP communications system of voice,video,data, and mobility products and applications. It enables more effective,more personal communications that greatly affect both sales and profitability. The Cisco Unified Communications Suite brings people closer by delivering a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is required

Cisco Unified Communications is part of an integrated solution that consists of network infrastructure,end-user and partner financing packages,lifecycle services,security,network management solutions,mobility, flexible deployment and outsourced management options, and third-party communications applications.

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Cisco Unified Communications Manager brings you extra SMB telephony features and capabilities to packet telephony network devices like IP phones ,media processing devices,voice-over-IP (VoIP) gateways and multimedia applications.

Additional features like unified messaging,collaborative contact centers, and interactive multimedia response systems are enabled by the API's released by Cisco

Cisco Unified Communications Manager is installed on the Cisco 7800 Media Convergence Servers (MCSs) platforms and selected third-party servers. It has a range of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool,the Cisco Unified Communications Manager Real-Time Monitoring Tool,the Cisco Unified Communications Manager Bulk Administration Tool and the Cisco Unified Communications Manager Assistant software.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 815 Integrated Services Router, Cisco 7603 Router, Cisco 1802 Integrated Services Router and of course also with Cisco's Unified Communications portfolio.