Communications are one of the things most defining modern society. People are constantly interconnected and being involved in those connections is crucial to keeping vital in today's economy. As a business, your phone system, or "PBX," is the key to keeping communications flowing, ensuring employees and clients alike are able exchange information. But what options are there in this ever-changing market?

How you go about buying an integrating a PBX into your business will depend largely on what sort of features and services it provides, as well as how you plan to host it. How much growth do you expect, and how long should the system continue to serve you? Will you need to have your service handle multiple physical locations, and possibly forward calls to cell phones or other remote locations?

Answering some of these questions can be vital to finding the perfect fit for your business, and its PBX. Let's look at one example of a key feature choice that could add a lot to your business's phone system, and far too often overlooked.

Hiring an operator or receptionist is often times unnecessary, or just unfeasible if you have too many incoming calls. The same tasks performed by receptionist on the phone can be overseen by many of the current PBX systems. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to navigate a (potentially huge) menu system, reach specific extensions or access information recordings. Maybe someday we'll even have a PBX that will brew a pot of coffee...

More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, especially when blended with modern technology. For example, sending text messages to cell phones automated for informative personal, departmental, or company-wide alerts and notices. Voicemail from important numbers can be forwarded instantly, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails.

Among the most popular and powerful PBX systems on the market, are those delivered by Avaya and Nortel. They lead the market for a number of years, and their product lines range from small business targeted (though feature rich) low end systems, up through enterprise systems capable of handling thousands of phones, calls, and messages at once.

They are known for high quality VoIP integration, even in their entry level systems, as well as the high end systems. Among their most popularofferings are the popular CS-1000 Meridian system, and the higher end CS1500 and CS2100 systems.

The sheer power delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. But each business has unique needs and demands, and there is really no one size fits all solution. It's my hope that some of the information above will help you determine the best system for your growing business.

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Cisco Systems highlight

Cisco Unified Communications is a comprehensive IP communications system of voice,data,video, and mobility products and applications. It allows for better secured,more effective communications that directly affect both sales and profitability. It brings people closer by providing the modern way of communicating.

The Cisco Unified Communications Manager was known as Cisco Unified CallManager in the past. It is the call processing component of the Unified Communications System.

Supplemental services like unified messaging,multimedia conferencing, and interactive multimedia response systems are enabled by Cisco Unified Communications Manager open telephony APIs.

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and selected third-party servers. It has a suite of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,an impromptu conferencing application, and the Cisco Unified Communications Manager Assistant application.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 4503 Switch, Cisco 2851 Integrated Services Router and of course also with Cisco's Unified Communications portfolio.