Because of the communications demands these days, it's important for your business to stay on top. Communication is the key to profit, and the most basic link in communication is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. In the world of telephony, these advanced systems are what keeps communications open between employees, offices, and the outside world.

In a small business, it's crucial that you don't get locked in to a small PBX system which won't scale with your growing needs. Consider some of the options that a modern business phone system can bring you, keeping an eye toward the future.

Hiring an operator or receptionist is often times unnecessary, or just unfeasible if you have too many incoming calls. You'll be glad to know that most of the same features can be taken care of by many of the business phone systems these days, both cheaper, and better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing your users to navigate a (potentially huge) menu system, reach specific extensions or access information recordings. Maybe someday we'll even have a phone system that will brew a pot of coffee...

More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, especially when blended with modern technology. For example, sending text messages to cell phones automated for informative personal, departmental, or company-wide alerts and notices. Voicemail from important numbers can be forwarded instantly, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails.

In the world of business phone systems, standout devices are manufactured by Avaya and Nortel. They lead the market for a number of years, and their devices can fit the needs of everything from small business targeted (though feature rich) low end systems, up through devices designed for huge business networks, systems capable of handling thousands of phones, calls, and messages at once.

They are known for high quality VoIP integration, even in their entry level systems, as well as the high end systems. Among their offerings are the popular CS-1000 Meridian system, and the higher end CS1500 and CS2100 systems.

No one can say for certain how their business will grow over the coming years. However, your choice of business phone system will be one of the crucial factors in shaping those coming years of expansion. As you can see, the technology and flexibility of today's business phone systems is astounding. The PBX forms the nervous system, the core of all your business dealings. Without choosing a powerful and business phone system though, that nervous system is left lacking, and your business crippled. Whatever your choice, the benefits brought by some of these new features will undoubtedly bring a serious boost to your productivity and capabilities.

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Cisco Systems highlight

Cisco Call Manager is a part of the Cisco Unified Communications suite. Cisco Unified Communications is a comprehensive IP communications system of voice,data,video, and mobility products and applications. It enables better secured,more effective communications that directly affect both sales and profitability. The Cisco Unified Communications Suite brings businesses together by providing a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is wanted

Cisco Unified Communications is part of an integrated solution that includes network infrastructure,security,lifecycle services,network management products,mobility, flexible deployment and outsourced management options,end-user and partner financing packages, and third-party communications applications.

The Cisco Unified Communications Manager was known as Cisco Unified CallManager in the past. It is the call processing component of the Unified Communications System.

Additional features such as unified messaging,multi-media conferencing,collaborative contact centers, and interactive multimedia response systems are enabled by the API's released by Cisco

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Media Convergence Servers (MCSs) platforms and selected 3rd party servers. It has a range of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Bulk Administration Tool,the Cisco Unified Communications Manager Real-Time Monitoring Tool,,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool and the Cisco Unified Communications Manager Assistant component.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 6509-E Switch, Cisco 871 Integrated Services Router, Cisco Catalyst 6506-E Switch, WS-C2960G-24TC-L, Cisco 836 ADSL over ISDN Broadband Router and of course also with Cisco's Unified Communications portfolio.