From small scale businesses through large businesses, the backbone of a business phone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old plug-in, manually operated switchboard systems, to the vast, feature rich business phone systems of today - it's more than just a means of communication - the PBX is how your business stays relevant in a fast paced business world. Let's have a look at what it takes to bring this technology into your company, or upgrade its existing system.
While evaluating phone systems for large enterprise, it's crucial that you consider expandability and capabilities for the future. Getting locked in to a limited capability business phone setup which could stagnate over time could leave you in the position of having to spend more in the long run, upgrading an existing service - or maybe that's exactly the point you're at now. So let's take a look at a couple of things you should take into account.
One of the most overwhelmingly popular features to appear in business phone systems over the last few years is the integration of voice over IP, or VoIP technology. The addition of VoIP allows calls to be transmitted over a computer network, which is beneficial in a PBX on many levels. A huge benefit of this is the ability to use your existing computer network to manage and route calls, requiring little or no extra infrastructure. At wider scales, you can leverage the same technology to link up with remote locations, allowing you to place all your business's calls through inexpensive, reliable internet means.
In the world of PBX systems, standout devices are manufactured by Avaya and Nortel. They lead the market for a number of years, and their product lines range from small business targeted (though feature rich) low end systems, up through enterprise systems capable of handling thousands of phones, calls, and messages at once.
They virtually all feature strong internet capabilities, with powerful VoIP services built in. This is true in their offerings for all sizes of business, from small to large. Among their offerings are the popular CS-1000 Meridian system, and the higher end CS1500 and CS2100 systems.
We've come a long way since the days of the early telephone and switchboard. The sheer power and flexibility delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. But each business has unique needs and demands, and there is really no one size fits all solution. It's my hope that some of the information above will help you determine the best system for your growing business.
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Cisco Unified Communications is a comprehensive IP communication platform of voice,video,data, and mobility products. It enables more secure communications that directly affect both revenue and profitability. The Cisco Unified Communications Suite brings businesses together by delivering a new way of communicating.
The Cisco Unified Communications Manager was known as Cisco Unified CallManager in the past. It is the call processing component of the Unified Communications System.
Even more services amongst others are unified messaging,collaborative contact centers, and interactive multimedia response systems are made possible through Cisco Unified Communications Manager open telephony APIs.
Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Media Convergence Servers (MCSs) platforms and selected third-party servers. It has a suite of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Real-Time Monitoring Tool,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool, and the Cisco Unified Communications Manager Assistant application.
The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 3560-48PS, Cisco Catalyst 6503-E Switch, Cisco Catalyst 4948 10 Gigabit Ethernet Switch and of course also with Cisco's Unified Communications portfolio.
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