It could make your head swim, looking over the wide array of options with today's business phone systems. Whether you're a small business just entering the market, or upgrading to a new and feature rich Cisco Systems PBX, the choices have never been wider and the options have never been more impressive.

In a small business, it's crucial that you don't get locked in to a small PBX system which won't scale with your growing needs. Consider some of the options that a modern business phone system can bring you, keeping an eye toward the future.

Employee salaries are the price of doing business. However, paying someone just to answer phones, or taking time away from an otherwise skilled employee to perform this menial task is really a waste of funds. You'll be glad to know that most of the same features can be taken care of by many of the current PBX systems. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to brows through a touchtone activated menu, reach specific extensions or access information recordings. Maybe someday we'll even have a PBX that will brew a pot of coffee...

More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, with tasks like sending text messages to cell phones automated for instant and informative personal, departmental, or company-wide alerts and notices. Recordings or messages can be delivered as well, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails.

A unique option in the market is the "Hosted PBX." Rather than installing a machine to service your business, a hosted PBX is a run remotely, usually leased on a monthly or yearly basis. Often times, this can drive down your costs, and allow for a quick roll out, with little or no equipment needed at your places of business. Calls can easily be routed to other numbers as well, such as cells and home phones. The advantages do come at a price though, with much of your system being tied up remotely, which can become a nightmare should you later switch to a local system. Transferring everything from menus to voicemail to extensions to the new system can become difficult.

No one can say for certain how their business will grow over the coming years. One thing is certain though, your choice of business phone system will be one of the crucial factors in shaping those coming years of expansion. The PBX forms the nervous system of your company, extending into each nook and cranny, delivering vital messages. Without choosing a powerful and business phone system though, that nervous system is left lacking, and your business crippled. Whatever your choice, the benefits brought by some of these new features will undoubtedly bring a serious boost to your productivity and capabilities.

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Cisco Systems highlight

Cisco Call Manager is part of the Cisco Unified Communications suite. Cisco Unified Communications is a comprehensive IP communication platform of voice,video,data, and mobility products and applications. It allows for more personal,better secured communications which directly affect both revenue and profitability. It brings businesses together by allowing for a new way of communicating.

Cisco Unified Communications is part of an integrated solution that consists of network infrastructure,network management applications,security,end-user and partner financing packages, flexible deployment and outsourced management options,mobility,lifecycle services, and third-party communications applications.

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Cisco Unified Communications Manager extends business telephony features and capabilities to packet telephony network devices like IP based phones ,media processing devices,voice-over-IP (VoIP) gateways and multimedia applications.

Even more services such as unified messaging,video and audio conferencing, and multimedia response systems are made possible through Cisco Unified Communications Manager open telephony APIs.

Cisco Unified Communications Manager is installed on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and selected third-party servers. It has a suite of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Bulk Administration Tool,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool,the Cisco Unified Communications Manager Real-Time Monitoring Tool,an impromptu conferencing application and the Cisco Unified Communications Manager Assistant component.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 7604 Router, Cisco 1811 Integrated Services Router, Cisco Catalyst 3750-48TS Switch, Cisco 2851 Integrated Services Router, WS-C2960-48TT-L and of course also with Cisco's Unified Communications portfolio.