In a world of ever changing technology and advancing communications needs, it's important for your business to stay on top. Communication is the key to productivity, and the most important portion of that is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. In the world of telephony, these advanced systems are what keeps communications open between employees, offices, and the outside world. It can be difficult to determine what sort of business phone system you need, though.

In a small business environment, it's crucial that you don't get locked in to a limited capability business phone setup which won't scale with your growing needs. Consider some of the options that a modern business phone system can bring you, keeping an eye toward the future.

You might need to see if you have space for the unit you're considering. The central core of a business phone system can vary in size from tiny to huge. A dazzling array of features is no small comfort if you fail to account for the amount of space the unit will take up, especially if you have a small office.

Not only that, but installation is a sobering topic. Many powerful PBX systems take special proprietary connections and wiring, extended networking, or wholly gutting your existing phone system to make way for the new. Others may be able to use a standard phone system already in place, or even your basic computer network - though you may also end up sacrificing features for flexibility and convenience. Many times, the proprietary setups use their special connectors and wiring to deliver more data and extra features.

Among the most popular and powerful PBX systems on the market, are those delivered by Avaya and Nortel. They lead the market for a number of years, and their devices can fit the needs of everything from small business targeted (though feature rich) low end systems, up through devices designed for huge business networks, systems capable of handling thousands of phones, calls, and messages at once.

Avaya (formerly a branch of Lucent) systems are known for high quality VoIP integration, even in their offerings for all sizes of business, from small to large. Among their offerings are the popular CS-1000 Meridian system, and the higher end CS1500 and CS2100 systems.

Making sure your business's telephone system is up to snuff is a crucial factor in ensuring your business's ability to communicate and survive. Delving into the multitude of features provided by today's PBX systems is exciting and can bring huge rewards in terms of increasing your business's capabilities, productivity, and overall ability to communicate, whether it be with customers, or inter-office communications.

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Cisco Systems highlight

Cisco Call Manager is a part of the Cisco Unified Communications suite. Cisco Unified Communications is a extensive IP communication platform of voice,video,data, and mobility products. It enables more effective communications that greatly affect both sales and profitability. The Cisco Unified Communications Suite brings businesses together by allowing for a new way of communicating.

Cisco Unified Communications is part of an integrated product that includes network infrastructure,end-user and partner financing packages,network management products,security,lifecycle services,mobility, flexible deployment and outsourced management options, and third-party communications applications.

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Additional services such as unified messaging,multimedia conferencing,collaborative contact centers, and interactive multimedia response systems are enabled by Cisco Unified Communications Manager open telephony APIs.

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and selected third party servers. It consists of a range of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,an impromptu conferencing application,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool and the Cisco Unified Communications Manager Assistant suite.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 877 Integrated Services Router, Cisco Catalyst 2955C 12 Switch, Cisco 1802 Integrated Services Router, Cisco Catalyst 4948 Switch and of course also with Cisco's Unified Communications portfolio.