In a world of ever changing technology and advancing communications needs, it's hard to stay current, and in touch with your customers. Communication is the key to productivity, and the most basic link in communication is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. In the world of telephony, these powerful and technologically advanced devices are the foundation of it all.

You should ask yourself some questions: What sort of internet connectivity does your PBX need? Will you need to have your service handle multiple physical locations, and possibly forward calls to other remote locations?

Answering some of these questions can be vital to getting the most out of the system. Let's look at one example of a key feature choice that could add a lot to your business's phone system, and far too often overlooked.

Employee salaries are the price of doing business. However, paying someone just to answer phones, or taking time away from an otherwise skilled employee to perform this menial task is really a waste of funds. You'll be glad to know that most of the same features can be taken care of by many of the business phone systems these days, both cheaper, and better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to navigate a (potentially huge) menu system, reach specific extensions or access information recordings. Now if only they had a PBX that will brew a pot of coffee...

More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, with tasks like sending text messages to cell phones automated for informative personal, departmental, or company-wide alerts and notices. Voicemail from important numbers can be forwarded instantly, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.

Cisco Systems have the reputation for being one of the leaders in all aspects of networking for years now. Having been known as one of the "four horsemen of the internet," for their powerful and stable routing devices, the same attention to detail is apparent in their PBX systems.

Their "Unity" line are one of the more interesting offerings on the market these days. The devices focus on providing expandability at many business sizes, and for meeting a wide variety of needs. Another popular choice are their SPA-400 and SPA-9000 which can work in conjunction to provide a wide range of features on a small business budget.

"Can you hear me now?" isn't just a concern for your mobile phone. Making sure you're prepared to deal with any communications needs that may crop up is serious demand of modern business. Choosing a good, well rounded PBX to drive your business phone system will ensure that you're capable of seamless integration with other modern technology, keeping your business agile and responsive to the market's demands. Hopefully some of the topics mentioned here have given you some food for thought, while determining what you really need.

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Cisco Systems highlight

Cisco Call Manager is a part of the Cisco Unified Communications suite. Cisco Unified Communications is a comprehensive IP communication platform of voice,data,video, and mobility products and applications. It enables more effective communications which greatly affect both revenue and profitability. It brings people closer by allowing for a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is required

Cisco Unified Communications is part of an integrated solution that consists of network infrastructure,mobility,network management applications,lifecycle services,security,end-user and partner financing packages, flexible deployment and outsourced management options, and third-party communications applications.

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Extra services such as unified messaging,collaborative contact centers, and interactive multimedia response systems are made possible through the API's released by Cisco

Cisco Unified Communications Manager is installed on the Cisco 7800 Media Convergence Servers (MCSs) platforms and selected third party servers. It has a range of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Real-Time Monitoring Tool,,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool,an impromptu conferencing application and the Cisco Unified Communications Manager Assistant suite.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 2950 12 Switch, Cisco 1812 Integrated Services Router, Cisco Catalyst 3750G-12S Switch, Cisco Catalyst Blade Switch 3030 for Dell and of course also with Cisco's Unified Communications portfolio.