Have you ever wondered how huge businesses manage to deal with so many calls? From internal communications between employees, to collaboration with remote branches, to incoming calls from clients or customers, the backbone of a business phone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old switchboard systems, to the modern computer controlled business phone systems of today - it's more than just a means of communication - the PBX is how your business stays relevant in a fast paced business world. Let's have a look at what it takes to integrate the power of one of these into your everyday workflow.

While evaluating phone systems for small business environment, it's crucial that you consider expandability and capabilities for the future. Getting locked in to a small PBX system which could stagnate over time could leave you in the position of having to spend more in the long run, upgrading an existing service - or maybe that's exactly the point you're at now. So let's take a look at a couple of things you should take into account.

Hiring an operator or receptionist is often times unnecessary, or just unfeasible if you have too many incoming calls. The same tasks performed by receptionist on the phone can be taken care of by many of the business phone systems these days, and usually can do it better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to navigate a (potentially huge) menu system, reach specific extensions or access information recordings. Maybe someday we'll even have a PBX that will brew a pot of coffee...

More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, especially when blended with modern technology. For example, sending text messages to cell phones automated for instant and informative personal, departmental, or company-wide alerts and notices. Voicemail from important numbers can be forwarded instantly, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.

In the world of business phone systems, standout devices are manufactured by Avaya and Nortel. Not only have they lead the market for a number of years, and their product lines range from small business targeted (though feature rich) low end systems, up through enterprise systems capable of handling thousands of phones, calls, and messages at once.

Avaya (formerly a branch of Lucent) systems are known for high quality VoIP integration, even in their entry level systems, as well as the high end systems. Among their most popularofferings are the popular CS-1000 Meridian system, and the higher end CS1500 and CS2100 systems.

"Can you hear me now?" isn't something you want your customers or employees to have to utter. Making sure you're prepared to deal with any communications needs that may crop up is serious demand of modern business. Your selection of a business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, such as email and text messaging.

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Cisco Systems highlight

Cisco Unified Communications is a extensive IP communication platform of voice,video,data, and mobility products. It allows for more secure,more personal communications which directly affect both sales and profitability. It brings businesses together by allowing for a new way of communicating.

Cisco Unified Communications is part of an integrated product that includes network infrastructure,lifecycle services,mobility,end-user and partner financing packages,network management products, flexible deployment and outsourced management options,security, and third-party communications applications.

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Additional features such as unified messaging,multimedia conferencing, and multimedia response systems are made possible through Cisco Unified Communications Manager open telephony APIs.

Cisco Unified Communications Manager is installed on the Cisco 7800 Media Convergence Servers (MCSs) platforms and some selected 3rd party servers. It consists of a portfolio of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,,an impromptu conferencing application,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool and the Cisco Unified Communications Manager Assistant software.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 805 Serial Router, Cisco Catalyst 2940-8TF Switch and of course also with Cisco's Unified Communications portfolio.