It could make your head swim, looking over the wide array of options with today's business phone systems. Whether you're a small business just entering the market, or a large business upgrading to a new and feature rich Cisco Systems PBX, the choices have never been wider and the options have never been more impressive.

How you go about buying an integrating a PBX into your business will depend largely on what sort of features and services it provides, as well as how you plan to host it. How much growth do you expect, and how long should the system continue to serve you? Will you need to have your service handle multiple physical locations, and possibly forward calls to other remote locations?

Answering some of these questions can be vital to finding the perfect fit for your business, and its PBX. To help you find those answers, here's some food for thought...

Cabinet space and installation requirements are far too often overlooked. The central core of a business phone system can vary in size from that of a small rackmount computer, all the way up through the size of a refrigerator. A dazzling array of features is no small comfort if you fail to account for the amount of space the unit will take up, especially if space is a consideration.

Not only that, but installation is a sobering topic. Many business phone systems will take special proprietary setups, extended networking, or wholly gutting your existing phone system to make way for the new. Others may be able to use a standard phone system, or even your basic computer network - though you may also end up sacrificing features for flexibility and convenience. Many times, the proprietary setups use their special connectors and wiring to deliver more data and extra features.

Modern software has seen a flood of high quality open-source development, and the PBX market is no exception. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.

Of course this doesn't come without downsides. You'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. The software can be difficult to install and configure without experience, requiring a good deal of time to familiarize yourself with it.

No one can say for certain how their business will grow over the coming years. However, communications will forever be the core of any successful business. The PBX forms the nervous system, the core of all your business dealings. Without choosing a powerful and business phone system though, that nervous system is left lacking, and your business crippled. Power and expandability are critical in finding the PBX that's the right fit for you.

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Cisco Systems highlight

Cisco Call Manager is part of the Cisco Unified Communications suite. Cisco Unified Communications is a comprehensive IP communication platform of voice,video,data, and mobility products. It allows for more personal,more effective communications which directly affect both revenue and profitability. It brings people closer by providing a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is needed

The Cisco Unified Communications Manager was known as Cisco Unified CallManager in the past. It is the call processing component of the Unified Communications System.

Additional services such as unified messaging,multi-media conferencing, and multimedia response systems are enabled by Cisco Unified Communications Manager open telephony APIs.

Cisco Unified Communications Manager is installed on the Cisco 7800 Media Convergence Servers (MCSs) platforms and some selected 3rd party servers. It consists of a suite of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,,the Cisco Unified Communications Manager Real-Time Monitoring Tool and the Cisco Unified Communications Manager Assistant suite.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 6506-E Switch, Cisco 805 Serial Router and of course also with Cisco's Unified Communications portfolio.