Communications are one of the things most defining modern society. People are constantly interconnected and exchanging valuable, important information. Keeping these communications flowing, at the heart of your business is the PBX, ensuring employees and clients alike are able to stay in contact with one another. But what options are there in this ever-changing market?

While evaluating phone systems for small enterprise environment, it's crucial that you consider expandability and capabilities for the future. Getting locked in to a small PBX system which could stagnate over time could leave you in the position of having to spend more in the long run, upgrading an existing service - or maybe that's exactly the point you're at now. So let's take a look at a couple of things you should take into account.

You really have to be prepared for anything, to run a successful business. It is a bit ironic to be considering cutting edge business phone systems, and realise that it's going to be driven by a power supply from a power grid engineered to the needs of the last century. Luckily many modern PBX systems come replete with their own integrated battery systems, a UPS (uninterruptible power supply") to prevent this from stopping your communications. Even in the event of a blackout, the backbone of your business will remain functional, taking calls as usual.

Not all the systems on the market are proprietary. Many commercial options are powered by an open source PBX package. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.

Rather than run this yourself, you an also opt for devices powered by Asterisk, of which many can be found. This can give you many of the rapid development, security, and plugin benefits of Asterisk, without the chore and hassle of trying to install and manage the software on a computer, yourself.

"Can you hear me now?" isn't just a concern for your mobile phone. Making sure you're prepared to deal with any communications needs that may crop up is serious demand of modern business. Choosing a good, well rounded PBX to drive your business phone system will ensure that you're capable of seamless integration with other modern technology, such as email and text messaging.

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Cisco Systems highlight

Cisco Call Manager is part of the Cisco Unified Communications suite. Cisco Unified Communications is a comprehensive IP communications system of voice,video,data, and mobility products and applications. It enables more effective,more personal communications which directly affect both sales and profitability. The Cisco Unified Communications Suite brings businesses closer by allowing for a new way of communicating.

Cisco Unified Communications is part of an integrated solution that consists of network infrastructure,network management products,end-user and partner financing packages,mobility,security,lifecycle services, flexible deployment and outsourced management options, and third-party communications applications.

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Cisco Unified Communications Manager brings even more enterprise telephony features and capabilities to packet telephony network devices such as IP telephones ,voice-over-IP (VoIP) gateways,media processing devices and multimedia applications.

Extra services like unified messaging,collaborative contact centers, and interactive multimedia response systems are enabled by the API's released by Cisco

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and some selected 3rd party servers. It consists of a portfolio of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,an impromptu conferencing application,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool and the Cisco Unified Communications Manager Assistant component.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 877 Integrated Services Router, Cisco 831 Ethernet Broadband Router, Cisco Catalyst 3560G-48PS and of course also with Cisco's Unified Communications portfolio.