In a world of ever changing technology and advancing communications needs, it's important for your business to stay on top. Communication is the key to profit, and the most basic link in communication is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. In the world of telephony, these advanced systems are the foundation of it all. It can be difficult to determine what sort of business phone system you need, though.

There's a whole lot of options available, when it comes to business phone systems. Determining your specific needs and finding a product which fits them can be daunting. With the huge array of options out there, you don't want to get blindsided by unforeseen necessities in the future, after your system is entrenched in your business. The market changes fast, you want a business phone system that will continue to match any future demands you may place on it.

Employee salaries are the price of doing business. However, paying someone just to answer phones, or taking time away from an otherwise skilled employee to perform this menial task is really a waste of funds. You'll be glad to know that most of the same features can be taken care of by many of the current PBX systems. At the most basic level, these "Auto Attendant" features includes options such as allowing your users to navigate a (potentially huge) menu system, reach specific extensions or access information recordings. Maybe someday we'll even have a PBX that will brew a pot of coffee...

Having your phone system perform automated tasks can save you time and money. Auto-dialing provides a means for the system to place calls (and more) all on it's own. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, with tasks like sending text messages to cell phones automated for informative personal, departmental, or company-wide alerts and notices. Voicemail from important numbers can be forwarded instantly, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails.

A unique option in the market is the "Hosted PBX." Rather than installing a machine to service your business, a hosted PBX is a run remotely, usually leased on a monthly or yearly basis. Often times, this can drive down your costs, and allow for a quick roll out, with little or no equipment needed at your places of business. Calls can easily be routed to other numbers as well, such as cells and home phones. The flexibility and low equipment investment can make this an attractive option, or one to consider while you weight the benefits of more powerful installations at your place of business.

No one can say for certain how their business will grow over the coming years. One thing is certain though, your choice of business phone system will be one of the crucial factors in shaping those coming years of expansion. As you can see, the technology and flexibility of today's business phone systems is astounding. The PBX forms the nervous system, the core of all your business dealings. Without choosing a powerful and business phone system though, that nervous system is left lacking, and your business crippled. Power and expandability are critical in finding the PBX that's the right fit for you.

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Cisco Systems highlight

Cisco Unified Communications is a comprehensive IP communication platform of voice,data,video, and mobility products. It enables better secured communications which directly affect both revenue and profitability. The Cisco Unified Communications Suite brings people closer by enabling a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is required

Cisco Unified Communications is part of an integrated product that consists of network infrastructure,end-user and partner financing packages, flexible deployment and outsourced management options,security,network management solutions,lifecycle services,mobility, and third-party communications applications.

The Cisco Unified Communications Manager was known as Cisco Unified CallManager in the past. It is the call processing part of the Unified Communications System.

Cisco Unified Communications Manager brings you extra SMB telephony features and capabilities to packet telephony network devices such as IP telephones ,media processing devices,voice-over-IP (VoIP) gateways and multimedia applications.

Extra features amongst others are unified messaging,collaborative contact centers,multi-media conferencing, and multimedia response systems are made possible through the API's released by Cisco

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and some selected third party servers. It consists of a portfolio of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool,the Cisco Unified Communications Manager Real-Time Monitoring Tool,an impromptu conferencing application and the Cisco Unified Communications Manager Assistant software.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 805 Serial Router, Cisco Catalyst 6506-E Switch and of course also with Cisco's Unified Communications portfolio.