People are constantly interconnected and exchanging valuable, important information. Keeping these communications flowing, at the heart of your business is the PBX, ensuring employees and clients alike are able to stay in contact with one another. But what options are there in this ever-changing market?

For the most part, home phone systems are simple to decide on, with very few options and a handful of providers to choose from. That's no big surprise, for individual use, there's not a lot of variety in terms of needed features or high tech abilities.

But a PBX is an entirely different decision. Businesses have many different needs and specific desires when it comes to communications. Features can make or break your PBX system, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. To give you an idea of just how crucial these features can be, consider how your business is impacted by this:

One of the most overwhelmingly popular features to appear in business phone systems over the last few years is the integration of voice over IP, or VoIP technology. The addition of VoIP allows calls to be transmitted over a computer network, which is beneficial in a PBX on many levels. On the local level, this allows you to use your existing computer network to manage and route calls, and still link to the normal outside phone system. At wider scales, it can transfer calls between your offices or employees around the world. You can even link to existing SIP technology, allowing you to place all your business's calls through inexpensive, reliable internet means.

Modern software has seen a flood of high quality open-source development, and the PBX market is no exception. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.

However, if you go this route, you'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. The software can be difficult to install and configure without experience, requiring a good deal of time to familiarize yourself with it.

We've come a long way since the days of the early telephone and switchboard. The sheer power and flexibility delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. But each business has unique needs and demands, and there is really no one size fits all solution. It's my hope that some of the information above will help you determine the best system for your growing business.

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Cisco Systems highlight

Cisco Unified Communications is a extensive IP communications system of voice,data,video, and mobility products. It enables more effective,more personal communications which greatly affect both revenue and profitability. It brings businesses together by providing a new way of communicating.

Cisco Unified Communications is part of an integrated product that includes network infrastructure,security,lifecycle services,network management applications,mobility, flexible deployment and outsourced management options,end-user and partner financing packages, and third-party communications applications.

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Cisco Unified Communications Manager gives you additional SMB telephony features and capabilities to packet telephony network devices such as IP phones ,voice-over-IP (VoIP) gateways,media processing devices and multimedia applications.

Supplemental services such as unified messaging,multi-media conferencing, and interactive multimedia response systems are made possible through the API's released by Cisco

Cisco Unified Communications Manager is installed on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and some selected 3rd party servers. It consists of a suite of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool, and the Cisco Unified Communications Manager Assistant application.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 7606 Router, Cisco Catalyst 3560G-48TS, Cisco Catalyst 6504-E Switch, Cisco 871 Integrated Services Router, Cisco Catalyst 2940-8TF Switch and of course also with Cisco's Unified Communications portfolio.