Because of the communications demands these days, it's important for your business to stay on top. Communication is the key to productivity, and the most basic link in communication is your business phone system. What you're looking for is a "Private Branch Exchange," or PBX. These powerful and technologically advanced devices are the foundation of it all.

It's not like deciding on your long distance carrier or cell phone. In those markets, the options are limited and it's mostly one size fits all.

But a PBX is an entirely different decision. Businesses have many different needs and specific desires when it comes to communications. Features can make or break your PBX system, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. With your business phone system playing such a vital role, let's take a look at a thing or two that you might need to keep in mind.

Power outages happen regularly. It is comical that despite having a cutting edge phone service, you have to realise that it's going to be driven by a power supply from a power grid engineered to the needs of the last century. Luckily many modern PBX systems come replete with their own integrated UPS (uninterruptible power supply") to prevent this from leaving your business dead in the water, should the power go out. Even in the event of a blackout, the hub of your communications will remain functional, taking calls as usual.

Cisco Systems have the reputation for being one of the leaders in networking for years now. Having been known as one of the "four horsemen of the internet," for their powerful and stable routing devices, the same attention to detail is apparent in their PBX systems.

The Cisco "Unity" line of products are a popular choice, for delivering expandability and flexibility at many business sizes. Another popular choice are their SPA-400 and SPA-9000 which can work in conjunction to provide a wide range of features on a small business budget.

No one can predict the future, or determine how their business will change and expand in the coming years. However, your choice of business phone system will be one of the crucial factors in shaping those coming years of expansion. The PBX forms the nervous system of your company, extending into each nook and cranny, delivering vital messages. Without choosing a powerful and business phone system though, that nervous system is left lacking, and your business crippled. Power and expandability are critical in finding the PBX that's the right fit for you.

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Cisco Systems highlight

Cisco Call Manager is part of the Cisco Unified Communications suite. Cisco Unified Communications is a extensive IP communication platform of voice,video,data, and mobility products. It allows for more personal,more effective communications which greatly affect both revenue and profitability. It brings businesses together by enabling a new way of communicating.

Cisco Unified Communications is part of an integrated solution that consists of network infrastructure,end-user and partner financing packages, flexible deployment and outsourced management options,network management products,lifecycle services,security,mobility, and third-party communications applications.

The Cisco Unified Communications Manager was known as Cisco Unified CallManager in the past. It is the call processing part of the Unified Communications System.

Cisco Unified Communications Manager extends enterprise telephony features and capabilities to packet telephony network devices like IP telephones ,voice-over-IP (VoIP) gateways,media processing devices and multimedia applications.

Supplemental features like unified messaging,collaborative contact centers, and interactive multimedia response systems are enabled by Cisco Unified Communications Manager open telephony APIs.

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and selected third party servers. It consists of a range of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool, and the Cisco Unified Communications Manager Assistant component.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 3560-48TS, Cisco 815 Integrated Services Router, Cisco Catalyst 3560G-48TS and of course also with Cisco's Unified Communications portfolio.