From small scale businesses through large businesses, the backbone of a business phone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old plug-in, manually operated switchboard systems, to the modern computer controlled business phone systems of today - it's more than just a means of communication - the PBX is how your business stays relevant in a fast paced business world. Let's have a look at what it takes to bring this technology into your company, or upgrade its existing system.

You should ask yourself some questions: What sort of internet connectivity does your PBX need? Will you need to have your service handle multiple physical locations, and possibly forward calls to cell phones or other remote locations?

Answering some of these questions can be vital to finding the perfect fit for your business, and its PBX. Let's look at one example of a key feature choice that could add a lot to your business's phone system, and far too often overlooked.

Hiring an operator or receptionist is often times unnecessary, or just unfeasible if you have too many incoming calls. The same tasks performed by receptionist on the phone can be taken care of by many of the business phone systems these days, and usually can do it better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to brows through a touchtone activated menu, reach specific extensions or access information recordings. Now if only they had a PBX that will brew a pot of coffee...

More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, with tasks like sending text messages to cell phones automated for informative personal, departmental, or company-wide alerts and notices. Voicemail from important numbers can be forwarded instantly, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.

If you'd prefer not fit a PBX into your business's physical location, there are hosting options available. Rather than installing a machine to service your business, a hosted PBX is a run remotely, usually leased on a monthly or yearly basis. The advantage is largely that you can take a hands off approach to the system, and have little investment in equipment. Calls can easily be routed to other numbers as well, such as cells and home phones. The flexibility and low equipment investment can make this an attractive option, or one to consider while you weight the benefits of more powerful installations at your place of business.

Modernizing your current system, or installing your first, it doesn't matter. Upgrading your business phone system to harness the power of the current offerings is a no-brainer. Delving into the features provided by today's PBX systems is exciting and can bring huge rewards in terms of increasing your business's capabilities, productivity, and overall ability to communicate, whether it be with customers, or inter-office communications.

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Cisco Systems highlight

Cisco Unified Communications is a comprehensive IP communications system of voice,video,data, and mobility products. It allows for more secure communications which directly affect both sales and profitability. The Cisco Unified Communications Suite brings businesses closer by providing the modern way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is wanted

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Cisco Unified Communications Manager brings you extra business telephony features and capabilities to packet telephony network devices such as IP based telephones ,voice-over-IP (VoIP) gateways,media processing devices and multimedia applications.

Supplemental services such as unified messaging,collaborative contact centers,video and audio conferencing, and interactive multimedia response systems are enabled by the API's released by Cisco

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and selected third-party servers. It has a portfolio of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool,,the Cisco Unified Communications Manager Real-Time Monitoring Tool,an impromptu conferencing application and the Cisco Unified Communications Manager Assistant application.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 3750G-24WS Switch, Cisco 877 Integrated Services Router, WS-C2960-24TC-L, Cisco 878 Integrated Services Router and of course also with Cisco's Unified Communications portfolio.