It could make your head swim, looking over the wide array of options with today's business phone systems. Whether you're a small business just entering the market, or a large business upgrading your business phone system to meet growing needs, the market has really expanded to meet today's demand for constant communication and collaboration.

For the most part, home phone systems are simple to decide on, with very few options and a handful of providers to choose from. That's no big surprise, for individual use, there's not a lot of variety in terms of needed features or high tech abilities.

As with all else, the business world moves at a different pace. Features can make or break your PBX system, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. With your business phone system playing such a vital role, let's take a look at a thing or two that you might need to keep in mind.

Power outages happen regularly. It is a bit ironic to be considering cutting edge business phone systems, and realise that it's going to be driven by a power supply from a power grid engineered to the needs of the last century. An worse, a modern computerised system can be brought to its knees by a power outage. Luckily many modern PBX systems come replete with their own integrated UPS (uninterruptible power supply") to prevent this from stopping your communications. Even in the event of a blackout, the backbone of your business will remain functional, taking calls as usual.

If you'd prefer not fit a PBX into your business's physical location, there are hosting options available. Rather than installing a machine to service your business, a hosted PBX is a run remotely, usually leased on a monthly or yearly basis. Often times, this can drive down your costs, and allow for a quick roll out, with little or no equipment needed at your places of business. Calls can easily be routed to other numbers as well, such as cells and home phones. The advantages do come at a price though, with much of your system being tied up remotely, which can become a nightmare should you later switch to a local system. Transferring everything from menus to voicemail to extensions to the new system can become difficult.

"Can you hear me now?" isn't something you want your customers or employees to have to utter. Making sure you're prepared to deal with any communications needs that may crop up is serious demand of modern business. Choosing a good, well rounded PBX to drive your business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, keeping your business agile and responsive to the market's demands. Hopefully this article has helped you determine what you really need.

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Cisco Call Manager is part of the Cisco Unified Communications suite. Cisco Unified Communications is a comprehensive IP communication platform of voice,data,video, and mobility products. It allows for more effective,more personal communications that directly affect both revenue and profitability. The Cisco Unified Communications Suite brings people closer by enabling a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is required

Cisco Unified Communications is part of an integrated product that consists of network infrastructure,network management applications, flexible deployment and outsourced management options,lifecycle services,security,mobility,end-user and partner financing packages, and third-party communications applications.

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Extra services like unified messaging,collaborative contact centers,multi-media conferencing, and multimedia response systems are made possible through the API's released by Cisco

Cisco Unified Communications Manager is installed on the Cisco 7800 Media Convergence Servers (MCSs) platforms and selected third-party servers. It has a suite of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool, and the Cisco Unified Communications Manager Assistant suite.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 857 Integrated Services Router, Cisco 7613 Router, Cisco Catalyst 2940-8TF Switch and of course also with Cisco's Unified Communications portfolio.